Pro-Tec Mobile RV Repair

Tom went above and beyond to help us out and get our RV repaired before the rain hit. He was quick to respond, professional, and clearly cared about making sure everything was taken care of in time. He made sure the repair was solid before leaving. We really appreciated the extra effort and would highly recommend them.

I sure wish we could agree with the other positive reviews that led us to contact Tom, but unfortunately, we can’t. He did a pre-purchase inspection for us and missed some key electrical issues that cost us thousands of dollars to repair after we had just closed on the deal. Those issues would have changed our minds about buying the RV. He also lost our trust for two very basic things—incorrectly identifying a basic element of our water heater just days after he supposedly inspected it, leading us to wonder if he looked at it at all, and incorrectly installing a new wiper blade that we stopped to install correctly after it squirted water away from the windshield all over the road. In reply to Tom's response: Tom, The two days were in part related to repairs we paid you for--not just for the inspection. And we did contact you about one thing, and all you said was “sorry.” If you can’t do anything once the owner takes possession, why would we bother contacting you further? We needed an entirely new inverter to the tune of $2000 with labor, and there is absolutely nothing we did to damage the first one. Posting the review at this point is just a matter of when there was time to write it. There's no deadline on that. We trusted you, and we don’t think you did a good job. Maybe don’t let the seller chat you up in their driveway while you do the work. The seller is not the person who paid you to do the inspection—in fact, the seller’s interests were in direct opposition to us who paid you.