I get my pups groomed every 8 weeks. I asked to be put on a schedule. The first was great except he cut my Yorkies ear tip and he scheduled for 6pm…didn’t finish until after 10pm (I have 3 little ones). The next time I asked for an earlier time, to which I was given. The 3rd time I was not contacted for an 8 week so I called (multiple times) to make an appointment and after about 3 weeks got a call back wanting to make the appointment. He explained that his truck had broken down and couldn’t make it to any appointments. But we made a 3rd appointment. The 4th time after not hearing from them to schedule my 8 weeks, I called multiple times again. Never heard back so I had to get my dogs groomed by someone else. A week later, I get a text wanting to schedule my pups for a groom. I explained that I had I not heard back from him, and went ahead and used my old groomer (I moved and they are not near me any longer). His excuse this time was that he was on vacation for a week and then some of his friends took him out for his birthday. I asked that I be put on the schedule for 8 weeks, to which he gave a date. I then asked if I could get an estimated time frame to when he would come. I get a text back saying that their grooming service was not a good fit for me….because I need a time frame so I can be sure I am home??? Justin does a good groom, but very unprofessional in how I’ve been treated.