We had a reoccurring issue with our septic. The initial job was done by a different company and this time we were guided to get a plumber. So that's what we did! Prime Plumbing and Septic responded quickly and seamlessly got us scheduled. The communication between the client (us), the office and field techs is A+! We were texted when the appointment was made and then again when a tech was on their way and included pictures and name of the tech. We had four techs involved in our underground issue: Tarrance, Brandon, Alex and Pierce. A camera was run through the pipes and we we were kept updated the entire time. Each tech was professional, informative and super polite and nice. Not to mention their experience was obvious. When the job was done they cleaned up and thanked us! We received our invoice in email form that included images of the work performed. I mean wow! They are now my new plumber and septic people. Thank you!