Prime Home Improvements

I needed repointing of the chimney and the ridges as well as embedding one of the pots back into place. Charles came into assess the chimney and roof and gave me a very reasonable quote. He came well ahead of time on the day and carried out the work quickly, efficiently and to a professional standard. Great communication and overall a smooth process from start to finish. Charles also provided guarantee for his work after the payment was made. Would definitely recommend Prime Home Improvements and Charles for any roof works!!

Charles and his team were punctual and reliable, good quality 3 layer felt system flat roof installed. I would not hesitate to recommend Charles.

Charles was very prompt in trying to help out and came around the next day to analyse the problem with our roof. Rain stopped play for a couple of days but he kept me informed at every step and job was carried out today as explained and with professionalism and quality/speed. Happy to sign off on work and he informed of potential problem that might arise in future so if so will definitely ping him agin

As it stands today we are pleased with the work and service. A clear presentation of the work to be done with options was given at the start. There was adequate communication throughout the process and commitments given were met in a timely fashion. Finally Charles/Charlie had a very reassuring manner, which is why we chose Prime Home Improvements!

Charlie and his team at Prime Home improvements are exceptional. Quick response, fair pricing, and high-quality workmanship. Our roof looks brand new, and we couldn't be happier.

Great communication. Prompt. Very pleased with the service received, ticked all the boxes. Pricing very good. Thank you Charlie.

Think twice before engaging Prime Home Improvements to do any work for you. They are unreliable, unprofessional and should not be trusted. I lost £1,800 with this builder. After I placed my job on JobaQuote website, Charles expressed an interest and came to assess what was needed and quoted a price of £2,550. A few days later, he came again with his business partner and suggested that some parts of the wall require rendering and so the price went up to £3,500. The repair work got to an awful start when on the first day, two young men turned and by midafternoon did so many thing badly that I called Charles who assured me that they will all be rectified and at the end it will look excellent. The second day was even worse. Charles and his business partner told me that the cracks in the rendered parts of the wall would not be repaired before painting because it takes too long unless I agreed to pay even more money. I asked Charles why I had to pay more given the original quote clearly said, “prime and paint the walls” and in the revised increased quote it said, “rendering where required”. Basically, they took £1,800, left the site mid-afternoon in a mess promising that they would be back the next day to sort out this mess. Guess what, they never returned. I called him several times over the following week and each time Charles said he would sort out the issues and finish the job but at the end he said he would not return. His work on my house was not just incomplete but with so many errors that now I need to pay someone a lot more money to start all over again. Also, by climbing onto the tiled roof of our porch, they damaged several tiles, which they threw away without even telling us. I had to get a local roofer to replace the broken and missing tiles. Charles operating as Prime Home Improvements is a contractor and does not do the job himself but passes it on to cheap incompetent labourers. I hope no one has to go through such stressful and awful experience. This firm promised a lot and delivered nothing.

My roof was leaking really bad, I had been recommended by a friend over to these guys. They came same day and repaired my room, its been leak free since. Highly Recommend!

Quality roofing service from Prime Home improvements, will definitely recommend to anyone.

Brilliant firm. 100% would recommend. Top professionals and fantastic to deal with from start to finish.