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Prime Appliance Repair

  • Appliance Repair Service in Austin
  • Closed
  • 5
    (329)
Prime Appliance Repair
Reviews
5 out of 5
(329 reviews)
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IcedPink Carla
a week ago
Nico was AMAZING!!! He came out to fix our Dryer and he was thorough, extremely knowledgeable, kind, quick and professional! Would 100% recommend Nico and Prime Appliance and Repair and will absolutely be a repeat customer (if/when we need to fix the washer and dryer again). Also Nico came out within an hour which was amazing! Five stars!!!
Inna Murkes
a month ago
We had a great experience with Prime Appliance Repair. We used their services twice - first time with the dishwasher and the second time with garbage disposal. Azar and Niko are very friendly and reliable. Each time they were very thorough and gave us a fair price. We are very lucky that we found  this company and definitely will use them again!
Maggie Runyon
a week ago
Nico was great! Came on a Saturday afternoon, fixed my dryer! Quick as can be! He was very knowledgeable, extremely polite and very clean! So happy to have found a keeper for all my appliance repair needs!
Samantha Hepler
a month ago
I honestly can’t say enough good things about this company. I had a dryer issue that had multiple people scratching their heads — not an easy fix, not a typical problem — and these guys went above and beyond every single step of the way. They came out multiple times, checked everything possible, diagnosed every potential cause, and genuinely cared about getting it right. Here’s the unbelievable part: when it turned out that the issue was beyond what they could repair, they refunded me — completely voluntarily. Who does that anymore?! They didn’t just take my money and disappear; they stood behind their integrity and their word. That’s something you don’t see often, and I’ll never forget it. They’ve officially earned a customer for life. It’s so rare to find a company this honest, thorough, and genuinely committed to doing the right thing. If you ever need appliance repair — don’t even think twice. Call them. I’d give 10 stars if I could.
Nico McCain
6 months ago
Azer is an amazing technician! My Thermador freezer stopped freezing, and he came out quickly to diagnose the issue. He ordered the part, and it arrived in no time. He fixed it fast and got my fridge working like new again. Prime is truly the best company – fast, reliable, and professional. Highly recommended!
Sam W
3 weeks ago
Showed up very quickly. Had the pare that my dryer needed. Was in and put in an hour and now I can dry my clothes. Super friendly. Absolutely would recommend
MJ
2 months ago
These guys are fantastic! Our washing machine broke down last week and flooded our laundry room. Azer and Nico came out and fixed the water pump / valve in under 30 minutes. They’re super knowledgeable and we will definitely call them any time we have an issue with our appliances. Highly recommended!
Gulia R
6 months ago
Excellent Service from Prime Appliance Repair After a lightning strike, the ice maker in our fridge stopped working. I contacted Prime Appliance Repair to diagnose the issue, and I couldn’t be more satisfied with their service. From start to finish, the entire process was smooth and professional. The technician, Azar, arrived right on time—even on a Saturday—and quickly identified the problem. He replaced the ice maker efficiently and made sure everything was functioning perfectly. Azar was knowledgeable, courteous, and clearly experienced. What I appreciated most was the company’s clear communication and fair pricing—no hidden fees or unnecessary upsells. The new ice maker works flawlessly, and it’s a huge relief to have everything back in working order. Thank you, Prime Appliance Repair, for the excellent service! I highly recommend them for any appliance repairs or replacements. Reliable, professional, and top-quality work.
Amber Johnson
3 months ago
I recently had my dryer repaired and couldn't be more pleased with the service we received from Niko. From the moment we called, he has responsive, professional, and courteous. The issue was diagnosed efficiently ,a faulty heating. They were able to order the part and get very quickly. I appreciated that Niko explained the problem clearly, including what caused it and how to prevent it in the future. Pricing was fair, and there were no hidden fees. Highly recommend this service if you're looking for reliable and honest appliance repair!
Rob Pungello
a month ago
Prime appliance was able to come out the same day and quickly diagnosed the problem with my clothes dryer. My technician was courteous and knowledgeable and made me aware of preventative maintenance on my dryer. I highly recommend them!
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