Premium Movers and Cleaners

ENTER AT OWN RISK!!! To start with, They were suppose to come at 8.am but arrived at 11.am, we were expecting a bigger truck but they send small truck for multiple trips and tried to scam us. When we oppose for shouldnt be charge on travelling time for extra trips but we aggree to pay for loading and unloading as the travel time was for 1 trip almost 4 hours, these guys ask the payment for 1st trip before the second trip which was paid straight, then they just disappear without discussing anything and no courtesy to inform or discuss. They blocked the phone numbers too. They are scammers so think twice before you hire them.

We had 2 guys help us with our house move from our apartment to a storage unit. They were great. Helpful and strong. We had lots of heavy things that they moved with care and didn’t break a single thing.

Jassbrar and his team were fantastic to work with. We used them twice to move our 5 bedroom house and they were professional, with a great attitude and were able to move challenging complex pieces and did not damage a single piece. Their willingness and attitude to help and get things done was exceptional. I would definitely use them again and highly recommend them.

I got my house moving done with jass and harry. They both was really professional. It was big job bringing down heavy fridge and other heavy stuff downstairs in townhouse. But they worked really hard and made my house moving really easy. Highly recommended.

I was disappointed with Premium Movers as first they did not come on the schedule day it meant to be at 8am and nobody rang and informed me what happened until I made 3 phone calls to Austin and unable to reach out so I left a message and finally someone rang and say medical emergency. They ended up coming the next day.Apparently, one of the driver said the truck was broken down. I am not happy because they wanted me to pay and put pressure before the job done and no invoice. Drivers were on the phone while working. I was able to consider if only 1 or 2 but all the way. They charge me extra for the stair fee even both places only 1 storey bldg and 1 min away from the pick up and drop off place. They also charge me for the call-out fee which I was not happy about as it was false advertising initially Austin said that no call-out fee. I was happy to pay for it as I understand the kms. I am hoping to get the refund for stair fee and it has been over 3 weeks no refund they did not answer my calls. A few damaged to my furniture and they said I am covered with insurance but no confirmation if I am. I am going to go to the consumer affairs. Beware of this removalist not worth a hassle.

Premium movers were excellent throughout, they were very careful with our belongings and with the house.They are always happy to help and very hard working. Highly recommend

The removalists themselves done a great job however whoever is running the business taking bookings and confirming the details are just saying what you want to hear. Booked for 7am start, promised multiple times on the phone. Turned up at 9.50am. Booked a 12 tonne truck, arrived in a 6 tonne truck. Booked 3 removalists, 2 turned up. Very unhappy, then when I finally got a call back from them they apologised and said they would be offering me a discount. When it came time to pay they charged more than the hourly rate originally quoted. I had no choice but to pay it, very unprofessional business and did not actually care about any of the concerns. The positive to this is that the removalists doing the job did an excellent job Jass and his co worker worked extremely hard it's a shame they are let down by the people organising the removals.

Premium Movers were fantastic for my "very messy move". From one storage facility to another, a couple of suburbs away. Also, a drop off in between of some items, at a suburb half an hour away. Jass and Harry worked, nine long hours in nearly 40 degree heat. They were happy the whole long day, very professional and experienced at fitting a lot of stuff in a small space. They were very careful with my possessions - as if they were their own, always polite and kind. I was stressed to the max, but they remained patient and understanding of my situation. Highly recommend these wonderful guys. Will be using them again, for Part Two of my move. Thanks Jass and Harry!

Highly recommend Premium Movers! The team was professional, efficient, and handled everything with great care. Nothing was scratched or damaged during the move — everything arrived perfectly. Excellent service from start to finish!

Not recommended! STAY AWAY FROM THEM!! The sales agent will promise the world to you and then disappear on the day. Wrong Promise I was promised a 10 tonne truck - clearly mentioned on the quote, but was sent a 6 tonne truck instead, due to which it took extra hours. Zero Information Flow Even the boys who came for the job said they were not given any heads-up on how big the job is. Zero Communication The boys then disappeared from the site not once but twice in between - once for 1.15 hrs and then for 30 mins in between. Did not feel like paying the incorrect charges, but the boys were pleading that owner will charge them. Not happy at all, will go to VCAT