Premier Windscreens Edinburgh

Sadly this has come to being a poor experience overall and I don’t leave bad reviews unless it’s genuinely the case. I will update it once the issue has been resolved as promised. Firstly, windscreen wasn’t fitted 100% straight. I was advised it was acceptable within tolerance. I’m sorry but I’m not paying for acceptable. I’m paying for done right. It wasn’t and Audi would fail something of that standard. Vin number wasn’t in the display cut out properly. Gap either side of roofline wasn’t the same. Windscreen was too low. Only noticed this the next day as the car was in a few hours to be done. Asked for a calibration certificate on the day, haven’t received this and had to ask them to include that it had been calibrated on the receipt. The next day the car was bringing up pre collision sensor warnings - which hadn’t been seen ever before. Give them their credit, communication was good over email. Accepted the issue and were quick to accept / offer resolve. No dramas there. Car back in today, dropped off around 10.45am went shopping 2 or so hours returned and it was taking some amount of time. Was gettin very frustrated at this point. To which one guy advised they were getting an airbag warning now and could clear it. More time passed. Still no resolve, asked the staff on the desk, what’s happening and how long. His answer was “ I don’t know know, I didn’t work on that car, they are still trying to sort it. Nearly 5 hours later no jokes. How about rather than “I don’t know” you go find out. It’s not that hard. Young lad comes out advises they now need to order a part as something they’ve done had caused a further issue and needs a new part. The warning will stay on the dash and they’ll be in touch. Again fair (but rightly so) they’ll come to the house and fix it roadside. I advised I simply cannot afford to be coming back again. Will see what the outcome is, but what should have been a fairly straight forward procedure has set me back time in my own business during the busiest period of the year.. customer service overall has been mainly good. Not so good today. The young lad at the end, credit to him for having to apologise for the poor service and issues. I hope this will be resolved with urgency now and that there will be no further issues. I’d like a copy of diagnostics and faults found to keep my own records incase these issues return. Have had no issues with this car until now. This hasn’t been the overall experience I was hoping for sadly. This review will remain live, until the issues resolved fully. Hopefully that prompts better urgency overall, but simply not good overall.

I wished I'd asked the names of the 2 men that did a fantastic job yesterday. They arrived on time, explained clearly the issues with my front windscreen and replaced it within the hour. A really excellent and professional service - thank you!

Fantastic service from the guys at Premier Windscreens. Had an issue with my wipers and they identified the issue very quickly, explained the problem and got it all sorted for me. Very responsive and helpful. All round a great experience, thank you.

Great service from start to finish replacing the windscreen on one of our work vans. Price was also much better than we had quoted from other companies.

Very happy with the level of service received and price for a replacement rear windscreen in comparison to others.

Had a very quick response to my evening enquiry, initially from Garry, and then next day attendance by Keith who is highly experienced and did the repair. Phone call prior and arrived on time. Great service from all round nice guys.

quote within 10 minutes, job complete within 24 hours. Priced cheaper than my chatGPT low-end estimate 👌

had a fantastic experience with Premier Windscreens. Garry, who handled my appointment, was extremely helpful, and made the booking process effortless. Leslie, who replaced my windscreen, did an excellent job—quick, professional, and clearly very knowledgeable. and I was impressed by how fast they got everything done. Highly recommend !!!

I’m so happy with the service I received from Premier. The window I needed was on back order from the manufacturer and the team at Premier was fantastic about keeping me updated with the progress of the order. When the glass came in, they fitted it within an hour and even hoovered my car. The best part was the price - the quote I got from the major national glass company was 4x more than what I ended up paying at Premier. I will never go anywhere else than Premier for my auto glass needs.

I had a great experience with Premier Windscreens. David was extremely helpful, knowledgeable, and a pleasure to chat to. He made fixing the chip in my windscreen seem effortless and took care of it quickly and professionally. Top-notch service—would definitely recommend!