A few days ago, our furnace gave out and after calling soooo many other places, no one could fit us in for well over a month or more, plus on top of that some of those companies literally had 'attitudes' or made us feel like we were a 'bother'... but then Premier called us back, both listened and heard what we had to say than simply said- we cannot have anyone without heat in these freezing temps. They worked us into the schedule the very next day. The young men who showed up (after an already very long day at work...) were very friendly and very professional in finding what was wrong, fixing it and then plus, on top of that... they were great at explaining everything to us, each step along the way. They answered all our questions and also informed us of what we could do in the future for ourselves to fix our furnace issue. Every person we dealt with in this company were all simply beyond AMAZING... each were friendly, patient, empathic and absolutely great at their job!!!