At a cost of $34,957:00 to retile our whole house, we were told that our job would take just over two weeks.
They started on 4/15 and last corresponded on 8/11, after we consulted a lawyer.
Major problems were:
1) grout and stain was not cleaned off tiles leaving a TERRIBLE HAZE over the entire house.
2) holes and gaps in grout.
3)damage to furniture / TV unit / paintwork.
4) stove not reinstalled properly.
Items taken from my garage that I specifically said ( on several occasions )were not to be taken; eg.surplus sizeable pieces of tiles, soft close toilet seat, these were not returned.
Very expensive underlay material taken, but later returned, after I threatened legal action.
Premier Kitchens agreed to waive our last payment of $2,000, however the day after we signed that agreement we discovered that it was going to cost a great deal more for remediation by another company.
Not only do we have to pay another company to finish this job, we have to pay for repairs to our furniture / paintwork / TV unit.
This whole process has been extremely stressful, our floor will never look as it should, this was a very expensive mistake.
I would not recommend this company to anyone.