Precision Pools and Patios, LLC

After receiving multiple estimates for an inground pool installation, we decided to have Precision Pools do our project. We decided on a 18' X 36' pool with an auto cover, lighting, and heater. Owner Tim Kelley was a pleasure to deal with through the entire process from planning to completion and maintenance. Our project involved extensive planning because cost analysis determined ideal placement of the pool was cheaper by moving our existing septic system. It allowed us to avoid placing expensive retaining walls in a less desirable location and benefit from an updated septic system. Tim handled all the engineering work, septic design, and installation. Our pool is now located right outside our back door and patio and created an amazingly convenient and esthetic outcome. Although this review is long overdue, we are able to comment on the entire process from planning to winterization. Our project came out amazing and we would highly recommend Precision Pools for your pool installation. Communication was great and Tim's staff was very respectful and considerate with our neighbors. Our project was started in the Fall of 2024 and finished by Memorial Day 2025 as promised. Having promised our grown children an inground swimming pool once grandchildren arrived, we couldn't be happier. Tim, you exceeded our expectations! Thanks, David and Lorna

My wife and I had our pool constructed by Precision Pools & Patios, LLC in 2021. It was completed around the end of August 2021. We chose to have a stamped concrete pool deck; the contract included a decorative concrete stamping system, forming, grading, compacting, installing wire mesh, pouring and leveling (3,500 psi, 4“ thick) concrete, stamped impression, integral color, release agent, and sealer. Three years later, in the fall of 2024, while closing the pool for the winter, I noticed the stamped concrete was flaking. I brought this to the attention of the pool maintenance man, who was working for Precision Pools. He stated that the deck needed to be resealed and Precision Pool/Tim would address it in the spring of 2025. By the spring of 2025, the stamping had completely crumbled; it was almost like walking on broken glass. At this point, there were also visible vertical cracks running completely through the 4 inches of concrete. I contacted Tim, who eventually came to survey the damage. After he looked at the concrete deck, he stated that he knew no reason as to why this was happening. He also mentioned that one or two other customers, who had pools installed at the same time as ours, were having the same issue. Tim blamed it on everything under the sun, including a bad batch of concrete, or issues due to COVID, or the salt air on the Cape, etc. He said that he would research the issue and get back to me. That was the last time I spoke with Tim. Numerous phone messages went unreturned. Paul, the pool maintenance man who continued to service our pool, assured me that Tim was looking into the issue. Our pool deck continued to deteriorate, and we were forced to buy outdoor rugs to cover the deck. After conferring with several masonry contractors, it was determined that they could fix the stamping issue but that they would have to return in a year or two to deal with it again, The consensus was that the concrete would continue to shift/move, causing the new stamping to again become damaged. While trying to determine the best way to proceed, we discovered that the work Tim did not adhere to the correct industry standard when installing a pool deck on a sand base. There was no base material, usually 4-6 inches of crushed gravel or stone, and that the wire mesh was placed too low to have any substantial strengthening for the concrete. I learned that the wire mesh should be placed at the upper third of a 4” slab, approximately 1 ½ inches from the top; mine was on the bottom with most or some of the mesh visible. These are the accepted industry best practices for building a concrete deck on a sand base according to the American Concrete Institute or ACI. Tim built my deck on compacted sand, nothing else. Tim’s lack of responsiveness and accountability for his substandard, poor quality work is the reason we would never recommend him or his company to anyone looking to install a pool/pool deck.

Tim at Precision Pools and Patios was great to work with and really helped transform our back yard into a great space to entertain and enjoy. Although we initially discussed getting the pool to help broaden out our exercise options, it has turned into so much more. We would highly recommend using Precision Pools and Patios if you are considering adding a pool to your outdoor space.

We must say that our new pool is absolutely beautiful (see attached photo) and we had a very good experience working with Tim Kelley and the team at Precision Pools. Tim is an experienced pool professional and he provided excellent guidance and advice throughout the entire design and build phases of the project. He was readily accessible and open to suggestions and changes, or had good advice when our ideas were not practical. In addition, Brenda Kelley was amazing at managing logistics and scheduling, answering questions and keeping us all on the same page. This definitely contributed to our positive experience. We would recommend the Precision Pools team to all of our friends and neighbors! Our project never went over budget for the items detailed in the contract. Any upgrades or additions we made were agreed up front with pricing before being implemented. The transparency was really appreciated for such a big financial commitment!

We started our pool journey before the pandemic hit; we were so excited as this is something we had planned for many years and our dreams were becoming a reality. With our excitement building, the team came out to lay out the location for our pool, and we were able to really get a feel for the shape of the pool we wanted and get insight from the team based on their experience. We were well on our way, the equipment showed up and boom, 3 days later the pandemic hit and we were forced to watched the excitement from our windows as the team worked hard to bring our fantasy to life. The process was time consuming and to be honest not for the faint of heart. As a homeowner it was hard to watch the piles of dirt in the yard and the equipment and supplies where the pool would eventually be, but Tim assured us it would all get better and it did! We love the finished product and even though we live very close to the beach, we spend our time at our little sanctuary that we have created. 2 things we did that required a change order was our water feature (3 spouts that arch over the water) and a larger patio (which offers plenty of seating and separate spaces to adjust to situations); both were decisions we feel make our pool perfect in our eyes. We look forward to seeing Paul who opens our pool every year, it’s one of our most favorite days; we dread seeing him in October, but we do so with a smile as we know the countdown is on to reopening in April. We had a few issues which Tim was able to resolve for us and we were very pleased with the outcome. Should we have any questions, we get an answer from the office when we call or email and are so happy to speak with Brenda when the opportunity arises. As you can see, we are on first name basis with the team who work hard to bring that family atmosphere to your home. Thanks to all at Precision Pools!

We started working with Tim during the pandemic when everyone was doing home projects, including swimming pools! We had a project approval delay due to the town meeting schedule and Tim worked around it and was able to accommodate us, even though his calendar was full. Tim and his crew did an outstanding job on the design and installation and were very flexible whenever we wanted to make changes along the way. The pool was ready for the summer season and his cleaning service kept it sparkling all summer long.. We look forward to enjoying it for years to come! Thank you Precision Pools!!

We are very pleased with the beautiful pool Tim and his team created for us last summer. We spent many hours enjoying it as long as we could ( MG actually used a wetsuit to keep swimming when the temps dropped.) The tiling and deck were beautifully crafted with great care and attention to detail. Several neighbors have stopped by to admire their work. Top quality job, and a friendly and hardworking team! Thank you! Al & MG Rook

Awesome contractors. They were recommended to me by a former neighbor who just raved about their results. I have joined that choir singing their praises. They did an outstanding job on my paver patio with bar. I was impressed with how much care they took in not tearing up my yard. Carried every stone by hand so as not to put equipment on my lawn! Top notch and no one else can meet their standards.

All Star! Thank you! We started out reviewing and interviewing people for our new liner and were almost at wit's end til we met you. I knew immediately you were the person for the job. I didn't realize that having a sand bottom pool was such a big deal until i saw the process first hand. But, i have to say, i am glad we had you on our side. That sand was PRISTINE!! It was phenomenal,really. Watching the entire process, hearing the comment from the guy who delivered the water, i am glad we had your services. We LOVE the pool! We appreciate all you did, and will highly-HIGHLY recommend your company for ALL pool liner installations. I could not say enough. So, i am enclosing the photos. We'll see you in the spring for the opening! Come on people, call Tim- You will NOT be disappointed. This is QUALITY work. Amy F.

Tim and his crew installed a stamped concrete driveway and hot tub foundation for me. They took their time, and made sure the result was a high quality job. They are a great bunch of guys. Very friendly and always concerned with the finished product. I would certainly recommend them.