I can't say enough good things about Matt, he truly went above and beyond when we needed them most! It was a holiday, and our brand-new hot water tank suddenly failed, leaving us in a panic with no hot water in sight. I called, and Matt showed up a few hours later. He worked with Rheem to diagnosed the issue: it was a faulty part from Rheem that required a replacement, which they had ship out. But waiting 3+ days without hot water? Not an option for our busy household with kids and all. Just when I thought we had to shower at the community center, Matt spotted our old, discarded water tank outside. With my okay, he brilliantly suggested pulling a compatible part from it as a temporary fix to bridge the gap until the new one arrived. I was skeptical, but get this – it worked like a charm! We had steaming hot showers that very evening. Not only did Matt think creatively on how to address the problem, he spent more time helping us and did not charge us extra. Highly, highly recommend – 5 stars aren't enough! Thank you, Matt! 🚀