I made an appointment for an estimate and Chris did not show up or let me know what was going on until I texted 30 min later..Stated a scheduling mix up. I'm pretty forgiving..next time he show up and said it would be a few days. No problem and I'm not in a hurry. Kendra texted asking questions and they were answered. She responded I would have the estimate emailed 'tomorrow'. Tomorrow came and went. My confidence and trust in a job, or in my case, jobs well done evidently leave a lot to be desired. :-(