I am extremely disappointed with the service provided by this company. I brought my vehicle in for an oil change, a brake inspection, a quote for bodywork (for the second time), and to address an issue with jerking during acceleration. This was the second time I brought my car in specifically for the acceleration issue.
Two days prior, I called to confirm that the service center would have time to test-drive my vehicle, and I was assured that I could bring it in for an inspection. Upon dropping it off, I reiterated my previous conversation and asked if they would be able to test-drive it.
Despite this, I did not receive any updates on the status of my vehicle throughout the day. At 12:30 PM, I called for an update, but the representative who answered had little information and simply stated they would get the mechanic. After waiting several minutes with no further response, I decided to go in person to pick up my car.
To my disappointment, the only service completed was the oil change. I reviewed my dash cam footage, which showed that my car was brought in at 8:57 AM, parked at 9:20 AM, and remained untouched for the rest of the day.
This is now the second time I have been left without a vehicle all day, waiting for an update and expecting it to be properly inspected, only to find that nothing had been done. This level of service is unacceptable.