My review is strictly for the optical retail side. Dr Mehta is great, but the customer service was poor and the prices for lenses over the top. Years ago, when it was locally owned, you didn't have to send your glasses off to get a Rx refilled. The owner would finish the lens off in the back room. That made the higher prices worth it. Now, it took 15 business days to get my glasses back. I was promised 3-5 days when I ordered them at the end of December. That would have meant delivery at the latest BEFORE the first snowstorm.
I kept calling to check on status and kept getting excuses about the lab taking extra time off, then the snowstorms—which I kept pointing out started AFTER the promised delivery date. I even went into the store and made Mo call the lab; I indicated I was very displeased at the lengthy delay. He left them a message and then as soon as I walked out, forgot all about me and didn't call me to apprise me of what the lab said.
I spent close to $700 for one progressive lens and new lenses in sports goggles, single vision, with photosensitive lenses that barely darken and are totally inadequate for playing outdoors.
I sent a lengthy email to the practice manager more than 2 weeks ago. Got no response, so I resent it a week later. Still no response. It's strange that she would have a personal gmail address, not one for the company. Maybe the title means that she's only practicing to be a manager.
I will continue to get my exams from Dr Mehta but will never fill another prescription here. Not paying Lexus prices for Volkswagen service. This is not the Point of View from the old days.