I've been twice, once for a normal checkup and once for an emergency visit.
Both times I was there, the doctors were personable and listened to my issues. I feel well taken care of. It's easy to call and get help (and they check their voicemails!). I had an issue with a medication not being covered by insurance. I left a voicemail after hours and got a call the next morning with the help I needed.
Update: two days after my initial eye exam, I developed swollen eyes. I've never, ever, ever, had that before. I went back to VHD and was informed it was an allergy. When I asked if it could have been the eye doctor poking my eye with a q-tip or not cleaning materials appropriately, I was scoffed at. This issue took almost a month to resolve, no one called to check on me, and I feel like I was lied to. There was an emergency appointment right before my check up and with the timing, I can't help but wonder if I caught a virus there. I sought medical care elsewhere and am fine...I know this place is great with VSP insurance but I'd rather pay out of pocket for reliable healthy care.