I called yesterday 12/28 (Sunday) at 2:45 for an issue with my water heater. I was given a window of 4-6. I got a call at 5:30 that someone was on their way, understandable it's a weekend. When Eric arrived he apologized for being late, as he was the only one working. I was honestly fine with it , as we were home anyways with no plans. He admittedly checked the water heater and showed me everything that he was doing. Well turns out we needed a new one which I wasn't shocked about. He explained to me what happened and showed me why it needed to be replaced. He also made sure to go over everything in detail and why certain parts were being replaced. I was very happy with his work and he answered every question we had. He was extremely professional and thorough! My daughter even plans to use him in a few weeks as well. We will be customers for life!! Thank you, Eric for all your hardwork!!