Plumbing Heating & Air Conditioning Paramedics

Austin Leamer arrived earlier than expected and not a minute soon! My issue was low water pressure and he determined the cause before walking in the door. My irrigation system was overflowing down the driveway and becoming ice. I called Citizens for water shut off. Austin was there when they arrived and was able to determine that the connection was cracked.

My 13yo water softener was malfunctioning and PHP was scheduled for the next day - with a 2 hour window. I love the intro text that I received prior to arrival with credentials and a picture of the technician; and they arrived in the very early part of that window. The repair will require a new part, but I had estimates and a thorough explanation (along with replacement options) by the time the technician left, about 30-45 minutes after arriving. Aaron A was VERY friendly, professional and thorough - even very receptive to my nosy dogs. Highly recommend.

My technician arrived within the promised time frame and proceeded to do the prevent maintenance on my furnace. This was the first time using their service and I was satisfied. The service tech was friendly, knowledgeable, and thorough. He did need to replace a capacitor, but that seemed to be the proper thing to do given the age of the capacitor. I recommend heating and air conditioning paramedics to anyone needing honest and fair service.

This was the best service I have received in a very long time. They were honest, they were on time and they were efficient and they were clean. This was consistent from the time they patched my furnace up in 1 degree weather, during the quote process two days later, and then the installation process. I appreciated the real people they were and their genuine care in making sure I received the best HVAC system that was right for my home, not someone else’s. I will always use them for my plumbing and HVAC!

We have used Plumbing and Heating Paramedics for years. They are reliable, trustworthy and never try to sell us on anything. They give you the facts and let you decide how to go forward. Our furnace is original to our house and we can probably use a new one, but they came out the day before sub-zero temperatures arrived and fixed the immediate problem to get us through another winter. When its time to buy, we will definitely purchase from them!

Great service. I loved their customer service and fast response I called them with an emergency (hvac not working) my house was below 53F. I called them at 8am and by 10:30 problem was fixed. They also sent me pictures and and some info about the tech. Is good to know who is going to your house. Wayne was great! Considering it was "an emergency call" price was reasonable

This is the 2nd issue we have had with PHP since we had our HVAC and Water Heater installed and started a service contract with them in 2020. To begin- the original install went great, quick clean friendly, fast. After that, everything went downhill. We have had multiple appointments get cancelled over the last 5 years... no big deal, they get busy and we are flexible. Around 2 years ago, we had our first major red flag when we wanted them to come check the water pressure on the house, we were getting a lot of "pipe knocking" at the time, and were concerned it was due to how the pressure was set when the WH was replaced. They come out, dont hook up a pressure tester to anything, dont check the pressure at the valve... and proceed to tell us that "your pressure valve needs replaced". Quoted $600 without touching anything at all. Didnt even know the pressure reading, just 'your house is more than 5 years old so it needs replaced'. I went home, saw that there were cobwebs on the pressure valve adjuster and realized they never even touched it to see if the valve was just set too high. I did a quarter turn to lower it, checked the pressure and sure enough, it was fixed. Price? $0. They charged us $80 to come tell us to repair something that didnt need repaired at all. 2 years later no issues since. When I called and asked about it, the supervisor said "we dont test if its X old, we just recommend a replacement". When I asked why they didnt even attempt to test pressure or try a pressure reduction, he said that doing so could cause "a complete failure and risk flooding my home". Be serious. Fast forward to this week, we notice we are only getting about 10 min of hot water. Today- Against my better judgement, we called out PHP (again, they installed the water heater, so we give them dibs on the repair/ warranty work). The tech comes out, "tests" the system, tells my wife "everything is working, both elements, themostat, etc". He then tells her its likely that A) the cold weather is causing us to lose heat in our water heater that is indoors in a temp controlled room (huh?), or... and heres a good one... that we may have a CRACKED PIPE in our foundational slab, which is causing us to lose hot water...Now, talk about jumping to conclusions. After asking if they checked for sediment build up (No), he decided to drain and flush and then test again... well, NOW we have a bad lower element, which sure, can result in a false positive due to calcium build up, but if thats the case, why not test that to begin with vs telling my wife our foundation might be cracked??? So now we have a bad element... cool. We get a quote from them (keeping in mind this is still under warranty) and the quote is...v $500?!?. I call around, and the same quote from every other plumber I check with in the area is min $200 less than PHP quote, INCLUDING another service call charge! I ask to speak with supervisor (Brice) who then proceeds to tell me that the quote was for both elements (why if only one has failed) and that he would not quote me only the lower needing replaced as its under warranty. I pressed him on this, and he said if he was to quote me just the lower and not both, it would be... $650!!! $150 MORE than replacing both of them (when only one is bad). His reasoning? "We dont want to do one and have the other go bad and the client call us back in a week saying we didnt fix it". So we are charging for work that does NOT need to be done. When asked what his company was doing that others wouldnt be... crickets. Keep in mind we are still UNDER WARRANTY, and had been under a "service contract" with them until now. Suffice to say, I am done with PHP. I suggest that you take your hard earned money and find a REPUTABLE plumber who is not going to treat you like a piggy bank to be broken whenever you call them for a repair, using scare tactics and then attempting to overcharge you exorbanantly higher repair fees for the work than literally any of the competition in the area. Goodbye Plumbing and Heating Paramedics.

Drew was timely, informative, & professional! He diagnosed our issue quickly & showed me 2 prices, 1 being worst case scenario. Luckily, the cheaper option was what fixed it, but be also took notes and photos of our unit if the other part does need fixed in the future. We set the appointment yesterday & fixed next day. Awesome job! Thank you!

Called for the first time service with Plumbing Heating Paramedics for water leaking out of the furnace humidifier and they deliver great service in a timely matter. Michael Kidwell did a great job and had a few suggestions for taking care of other possible repairs without sales pressure.. greatly appreciate their service..

I've trusted PHP with my plumbing and heating needs for several years, and remain a satisfied customer. They're the company I call when unexpected issues arise as well as for annual maintenance. The staff are friendly and helpful, and their knowledgeable technicians always take the time to answer my (many) questions. I highly recommend them if you're looking for a plumbing & heating company you can trust too!