Plumber Pro Service & Drain

I had Caleb Welborn come out to inspect a leak from my toilet, and his professionalism was outstanding from start to finish. He took his time, flushed the toilet more than 10 times, and did everything possible to recreate the problem. Even though the leak wouldn’t reappear and I chose not to replace the supply line/bidet at this time, Caleb remained patient, respectful, and incredibly thorough. What impressed me most was his honesty and integrity. He didn’t pressure me into unnecessary repairs. Instead, he explained everything clearly and encouraged me to monitor the situation before spending money. That level of transparency is rare and truly appreciated. Caleb is the kind of technician every homeowner hopes to get — knowledgeable, trustworthy, and committed to doing things the right way. If you need plumbing service, ask for Caleb. Plumber Pro Service & Drains is lucky to have him! Highly recommend.

James showed up on time to give me an estimate. I told him that I'd rather have things repaired than replaced (I had 5 leaking faucets and 3 other minor tasks). He clearly explained which faucets he would have to replace and why, and which ones he would attempt to repair and what he would do if the repair didn't work out. The next morning he came and did all the things, and he did a fantastic job. I asked if I could keep the old style separate hot and cold instead of the newer style, and he found the parts to do this. My house is no longer leaky, and James' work looks well done. Plumber Pro Service sends ample communication, and they are responsive. The price quoted to me was less than or on par with the other quotes I got. They offer financing which I chose because of the reasonable interest rate.

Mitchell was awesome, and not only fixed my issue, and also took care of a few maintenac et, as well. I can sleep better at night knowing my plumbing issues (prv valve, hotwater tank, and leaks due to water pressure) have been taken care of. I'd highly recommend this company.

Caleb W. Was professional and efficient on top of friendly. He made us feel at ease. I am the type of customer that likes to ask questions and Caleb was informative and answered in ways that made sense . I will be recommending Plumber Pro.

I had a horrible experience. Everything about it was wrong. The guy put my expansion tank. ( that blue tank) outside my well pump house. The house is 4' x 4'. Said I would have to get something to cover it with . I had to redo almost everything he did. $4700 to run 150' of A pec water line from pump house to shop. No power line. He didn't even know if his work leaked or not . Never run the water. Will never use them again

Russell and Luke did a fantastic job on the plumbing re-route at my home after a significant slab leak. Russell clearly explained every step of the process from start to finish. They minimized drywall damage and mess. Great craftsmanship!

A waste of my money and time. They told me that my house meter wasn’t running only for me to find out that they did not read it properly. My water bill continued to climb so I went to the water company about the bill since Matthew with this company told me that the meter was reading all zeros indicating water was not running. The water company printed a report to show it’s running continuously. When I called to point out that the technician did not shine a light on the meter to activate it ( as the water company explained to me since it is a solar meter a bright light would need to activate it) plumber pro told me that I would have to pay another 95.00 to have someone look at the meter again. I also let them know that I would be writing a review about my experience the office had the original plumber call and he told me that he shined a light on it with me standing beside him. I reminded him that he took me to the meter to show it wasn’t running and he did not shite a light when he showed me. Total lie and ruined the integrity of the company for me. Why would I lie? My bill is more than double due to a running meter. The fact that the plumber was not willing to own up to his mistake let me know that I would not be able to trust this company going forward as I would have to rely on the plumber and this let me know that the company is not trustworthy.

Easy easy - I called and they came exactly as scheduled- Garian was the technician- super polite and eager to resolve leaking water issue ! I received a thank you video and email for my business from the owner /company. I’ve saved them in my contacts for future pluming needs. I would highly recommend them , in fact have already done so to my nephew and brother in law. Thank you for the great service, yall get it!!! Joel LaMothe

My experience with plumber pro was exceptional, and that’s an understatement. The technicians were thorough, courteous, and did everything to solve the issue with my plumbing. They displayed professionalism, excellent customer service, and a refreshing explanation to my problem. I recommend plumber Paul to any homeowner or business.

Caleb came out to our house twice. My husband was able to get a quote and have our sink replaced in the same day (we had already bought the sink). We liked him so much we got a quote to get our outside spigot fixed as well and he came back within a few days and made sure we were still happy with our sink. Very happy with the results! Highly recommended. Very polite and easy to work with.