I had a bad leak last week and I had to call this emergency plumbing service. I selected them because the reviews on Google were good. Unfortunately, this turned out to be a very bad experience overall.
Although the response was quick and the plumber arrived on time, the service itself was extremely disappointing. This was an emergency call for a leak from the shower room, and I was already very stressed. I explained the issue in detail and pointed out specific areas for the plumber to investigate. However, he was overly confident and adamant that the leak was coming from behind the wall, insisting that the wall would need to be taken down to fix it. He even challenged that he would stop working as a plumber if he was wrong about the source of the leak.
I repeatedly asked him to check the front of the shower unit before doing anything invasive, but this was ignored. At one point, I asked him to leave it as I planned to get help from my builder. The only work I agreed to was reapplying some silicone on the shower floor, which was done very poorly and messily.
Despite this, I was billed for a full hour at an emergency call-out rate, which was very expensive and not justified. The next day, my builder fixed the leak in about five minutes, confirming that I was right — the leak was coming from the front of the shower unit. My builder also had to remove all the silicone the plumber applied and redo it properly because the workmanship was so bad.
While the response time was good, the lack of proper investigation, overconfidence, poor workmanship, and high cost made this a very bad experience. I would not recommend this service.