Plumb Better

My water heater died 3 days before Thanksgiving. They came out same day, provided a fast and accurate estimate with no surprises, and installed my new water heater within a couple of hours. The two technicians were very qualified and courteous. The estimate was more than reasonable compared to the franchise plumbers I had contacted earlier in the day. They even offered a first responder discount. I would recommend Plumb Better to anyone in need of honest and quality work.

On July 4th I had an issue with my well and wound up calling in. Spoke with a lady about what all was involved in them coming out to check the issue. I was told it'd be $150 for someone to come out and find the problem. I also asked if it included swapping out the pressure switch because I had a brand new one and I figured the tech would have one available as well and I was told yes by the lady on the phone after I had asked. The pump had shut itself off and as soon as the tech arrived and walked up to the well it kicked back on. All I was told was the switch was stuck on and that was probably my issue. Then explained to that if it wasn't my issue it could be the tank then if you cut off the tank from the home and it did this then that would be the issue or a leak somewhere between the well and the house. Mind you no one moved 5 feet away from the pump house and I was told I'd have an estimate soon. How on Earth could I get an estimate if you never once checked for leaks or anything. Go on further down the road in time and had an issue after I had time to think about how it was handled and messaged them. I got told I was pretty much a liar and that the person behind the messaging claimed to have been there and reme8the whole conversation. You whomever you are have no business conducting customer service related issues because you are dead wrong. I was in fact told yes when I asked if the $150 fee covered them swapping out the pressure switch. The gentleman that ran that business before y'all took it over would be ashamed of how rudely you treat customers. I'd say do better but that's impossible.

Did an outstanding job. Kept work space clean, and neat. Was respectful about his surroundings. 100% honest person. Will definitely use again in the future.

Kyle was punctual, courteous, knowledgeable and negotiated a fair price for two different shower fixture repairs. We will definitely keep him and this company as our go to plumber for the community amenities we manage.

Replacing a water heater is usually unexpected and never an exciting purchase as a homeowner. Plumb Better gave us an easy, seamless experience. Our installer, Terry, was knowledgeable, courteous and efficient. This was our first time using Plumb Better and I highly recommend this company!

Had a great experience with Jason at Plumb Better! I was originally told by another company that I would need my washing machine box replaced due to having a rusted valve, and was quoted over $1200!!! Jason came in and said he could replace the valve alone, saving me tons of money. He was so nice and helpful, I definitely recommend them! Thank you so much Plumb Better!

Great experience with Jason addressing some issues with my Water Heater plumbing. Jason identified some problems I was unaware of but were certainly present, but he still managed to keep the bill to a very reasonably amount despite the surprise extra work needed. Definitely recommend!

Jason is the best. I called these guys at noon to fix some plumbing issues at my Dad's house and they were here same day and fixed everything quickly. Very professional, open and transparent communication throughout. Highly recommend.

In this day and age when the plumbing companies charge between $175 and $325 just to come to your home, I was presently surprised to find that Plum Better give estimates before they do any work or charges. They arrived at the designated time at my home in PCB today and were very efficient and polite. Thank you so much, Jason, with Plumb Better and Locals please give them a try!

Jason is the absolute best. This is the 2nd time using Plumb Better and I couldn't be happier. Very honest and reliable. The final cost actually came in less than I was quoted. Please, make these guys your first and only call.