Platinum Buick GMC of White Plains

I had a very uncomfortable and unprofessional experience at this dealership. I went in based on a price I saw advertised online and was prepared to move forward. When I arrived, the in-store price was significantly higher than what was listed, which felt misleading and frustrating. The salesperson actually tried to honor the online price, but in the middle of our negotiation, he quit his job in front of us due to management issues, as he didn’t want to be flexible which made the entire situation extremely uncomfortable and unprofessional. After leaving, I checked the listing again and saw the price had been increased, which only reinforced how misleading the experience felt. This felt like bait-and-switch pricing, lack of transparency, and poor management. Buying a car should be honest and straightforward — unfortunately, this experience was not.

Employees went out of their way to help and ensure a smooth car buying experience. Helped me to return my rental and get a ride back to the dealership. Very quick and efficient as I had no appointment for the car. Overall a great, no pressure experience. This is my third car purchase and I felt a difference coming to Buick GMC of White Plains!