6+ plus months and 3 trips to repair the issues and this is what my building looks like, along with multiple other issues. I have given them multiple chances to fix the issues and they have failed every single time.
Would just like to add that after multiple attempts to communicate with Ascential they have failed to respond every single time. At this point I’m left with no other option but to pursue legal action to get my money back.
Finally received a response that basically told me I haven’t been patient, even though I have waited 170+ days for the repairs to be completed correctly, and to call the manufacturer myself. Geoff also stated that his opinion of the craftsmanship of someone else’s work is “arbitrary”, and that he took my complaint as rhetorical. He further stated that some of my pictures were “way too closeup”. I guess I should have taken them from 20 feet away so you can’t see the issue… Ascential has since stopped communicating at all after this response, and have left me with no choice but to take legal action against them to recover my money.