Pine Island Auto Inc.

A honest mechanic is something you can’t take for granted. These guys are the best! After a disaster with a local dealership Tom helped me to save more than a thousand dollars on a repair the dealership initially refused to cover. Instead of just telling me that he could fix it Tom clearly laid out that the dealership screwed up a simple oil change and destroyed my alternator. This cost him the repair but he did what was right when he didn’t have to. Again when you find an honest person you support them. All of my future repairs and maintenance will going to his shop without hesitation. If you are looking for an honest and reliable auto shop you found it.

Just called they’re asking if they do a road force balance for tires because I have chrome rims and big mud tires. You need a road force balance so they’re good and not sure if it was a woman or a man, but they didn’t even know what that was they said as a proprietary system like I just hung up that’s wild because if you want a tire shop, you should definitely know what a road force balancing is especially whether if you have it or not, it doesn’t matter. The machine is expensive but some shops do some shops don’t but as a Tire installer and like your shop does that you should definitely know what that is so beware.

Pine Island Auto is such a find for someone like me who historically has insisted that any major work be performed by Audi, where the car was purchased. My husband has an A7, and while I continued driving all the way to Audi in New Jersey, an hour away, he began about 2 yrs ago using Pine Island Auto. (A friend who owns luxury cars recommended them to my husband.) Well, back in July, I started getting an alarming message on my dashboard that my brake pads had reached their limit. I ran to Audi, and they confirmed my gently driven car (under 36,000 miles) did indeed need brake work done. My husband highly encouraged me to get a second opinion from Pine Island Auto before we spent $2,000 having Audi do it. I’m so glad I followed his suggestion, because these guys did a thorough inspection, and determined that I did NOT need this work done. Instead, they performed some other maintenance items, sprucing up the vehicle, then made arrangements to drive my car home for me (so convenient…thank you Tom!). The car has been driving like a dream ever since, and I’m completely sold as a client. What a gift that they are 5 miles away. Thank you Pine Island Auto!

Take your business somewhere else. I went to this place because they were having a “spoky discount,” and while my car did have a few issues, they sent me a bill for $3,500. Everything was extremely overpriced. While I do understand shops need to make money and pay their workers, the prices here were just unreasonable. The “spoky discount” is fake they only “take money off” the inflated prices they add on in the first place. It’s all just marketing to get people in there. They also add extra little things to your bill to squeeze as much money out of you as possible. Even though the guy tried to be nice, it was obvious he was overcharging while trying to sound friendly. When I went to pick up my car and said I didn’t want it fixed, he tried to charge nearly $400 just for “labor” and a smoke test. But he didn’t even fix my car, he just did diagnostics. This is a crazy price for only doing diagnostics on a car. After talking to him, he dropped it to about $200, which only shows he was overcharging from the start. The diagnostic fee and labor costs were insanely high. I ended up taking my car somewhere else and paid $2,100, and it was fixed perfectly; still not cheap, but nowhere near $3,500. Save your money and go to a shop that’s honest and doesn’t try to take advantage of you. I really do appreciate if shops are honest and I would’ve kept going back forever if the guy was a little more reasonable. You would’ve made more money being honest and having people return to your shop.

Fantastic and transparent local repair shop. Tom, the new Service Advisor, was very communicative throughout the entire process, providing me with a detailed explanation of what was wrong with my vehicle as well as some maintenance items with a breakdown of cost and even warranty information in a convenient estimate before performing any of the repairs. The work was completely quickly, thoroughly, and skillfully by their head technician John and the vehicle was even dropped off to my house. Work was completed in a timely fashion and within budget. Great team at Pine Island Auto, and I plan on bringing more vehicles here in the future. Try these guys out!

Professional, courteous, and puts in the extra effort. Very glad to have found this shop! Had woolwax undercoating done recently on my two vehicles, and rear brakes on one. The jobs were done quickly and with care. Really grateful for this place and the team there! They do great work on my two jeeps!

I drive a Bentley & repairs can be costly. I had a quote from a nearby ‘exotic’ specialist of $1850 just for a part, claimed worn bushings were a ‘fatal flaw’ & the entire sway bar needed replacing. Pine Island Auto replaced the bushings for around $500. Friendly, fast & honest service. Wish I could give more stars-

Went for an inspection. Promptly offered an appointment. Staff was helpful. Car would have failed inspection because of the wipers, however they offered to sell me a pair for $80, and an installation fee of $50 to help me avoid needing to come back and pay another inspection fee. I'm not a mechanic, however I'm thinking this was extremely overpriced. In the past the great guys at auto zone sold ma a pair for under $30 and offered to even assist putting them on. I feel as though because I am a woman, and not very knowledgeable regarding vehicles, I was an easy target for getting taken advantage of. I'll be looking for a more reputable business to do any repairs needed and state inspection from now on.

I’m so happy to have found such a wonderful repair facility! Don’t knock the location, these folks know their stuff. The service advisor Tom is a breath of fresh air and the master tech John is a level above others. I haven’t seen this many classic cars in a shop in a long time, and that’s a testament to knowledge and skill! Five stars, keep it up! You have a customer for life.

These guys are amazing. They went out of their way to fix my issue and squeeze my car in at end of day. Pricing was beyond reasonable… excellent. Don’t hesitate to take your vehicle there!