Dropped my phone last night and DESTROYED the screen, walked in this morning explained what happened, Orlando had the parts on hand (I don't use Apple for phones so in the past other places had to special order parts for my devices), quoted the repair, and had it all done in under 2 hours. He even swapped the sims back to normal for me before I left so life could carry on as usual.
As a busy mom, life was put on hold for a moment, but Orlando got me back to life as usual in no time... THANKS!