petbar Boutique - Austin (Four Points)

I’ve tried giving this groomer multiple chances, but every visit has been disappointing. Each time I bring my dogs, their haircuts are completely different from what I ask for. I specifically show pictures and explain that I DONT want them cut short, yet they cut them short every single time. At my last appointment, I told the groomer NOT to cut my dog short because it’s getting cold, but he kept interrupting me to talk about what he did the previous time. I tried to explain that I didn’t want that cut repeated, but he continued to talk over me and didn’t listen. I also asked him NOT to trim the hair on top of my other dog’s head because I’m trying to grow it out, and once again, he ignored my request and cut it off. Now I have to start all over growing her ponytail back. I’ve been patient and tried to give them the benefit of the doubt, but I’m done. I shouldn’t have to keep paying for a service that doesn’t listen to what I want for MY dogs, and just does whatever they please. I will not be returning, and I don’t recommend this place to anyone who expects their instructions or preferences to be respected.

Absolutely amazing experience! I brought my dog in for a bath today and couldn’t be happier with the whole visit. The lady who greeted me as soon as I walked in at the front desk was genuinely outstanding—super friendly, welcoming, and made the whole check-in process effortless. She treated my dog like he was her own and made us both feel comfortable right away. The bath itself was perfect—my dog came out clean, soft, and smelling so good. You can tell they really care about the pets they work with. Highly recommend this place if you want great service and people who truly love what they do. I’ll definitely be coming back! 🐾✨