To date I'm extremely happy with all aspects of my experience with the staff. I like that they do an extensive free consult on your pet's needs both with the tech and the VET. I was especially happy that the Vet understood the special needs of my dog since he is diabetic and blind. They provided me with a very detailed estimate with a low to a high range of costs based on extractions and other needs that could potentially come up during surgery. Their cost was substantially lower than my regular Vet. When I had questions, the front office personnel were always quick to understand my need and to get back to me in a very timely manner. On the day of the teeth cleaning and oral surgery, they provided me with a very detailed list of what I could expect throughout the process. The Vet called me twice during the procedure to give me updated information on the surgery. When I came to pick up my dog, the tech went over in detail the discharge instructions, answered the questions I had and provided me with special food in case my dog didn't want to eat their normal food along with the antibiotics and anti-inflammatory drug. The packages of syringes had instructions clearly marked on the labels which were easy to understand. Today the office called to check on my dog, went over instructions on what to do since they were closed on Fridays, Saturday and Sunday. They schedule follow up appointment and surgery part 2. I can't speak highly enough of Pet Dental USA and Dr. Cassidy; Amy and Susan were great also. I can't remember the name of the techs.