Scheduled for an appointment at 11.30am at this service centre using the Ufirst app and it was available, I was only available at that time bcs hari kerja la kan. Suddenly, the staff told me to come early sbb takut tak sempat siap before Friday prayer, in which i totally faham, i was willing to change slots to petang ke apa & i faham la. So I asked this girl yg i tgh cakap on the phone to please check (nicely) if ada tak slot kosong lepas solat Jumaat and ok she wanted to ask her colleague, she didn’t hang up the phone so I could listen la kan. I could clearly hear she talked bad about me to her colleague, saying “DIA NAK KITA FAHAM DIA, TAPI DIA TAK FAHAM KITA” i was shocked bcs firstly, i was trying to understand you. You yg asked me to drop everything time hari kerja at that moment sbb you incompetent tak adjust your schedule system. RUDE BEHAVIOUR ISTG. I terus cancel bcs I dont want to do business with staff yg rude with customer with no reason at all. Not coming here ever again