First visited in Dec 2024 to inspect a concern and again in Feb 2025 for an oil change. Both times I’ve been treated like a valued customer, my time not wasted, was not talked down to, and given an honest assessment of what my vehicle needed. The interior decor gives welcoming vibes and has little touches that say “Welcome back, friend”. Their prices are transparent, which I love. Not 100% sure how long they’ve been in business, but they’re a welcomed new addition that’s much needed. Highly recommended them if you’re looking for a friendly & affordable neighborhood automotive shop 🙂

I had a great experience at this shop! From the start, the customer service was incredibly friendly and professional. They did a fantastic job replacing the front brakes and rotors on my car. After checking everything out, they recommended new rear brake pads and rotors since mine appeared worn down. I made an appointment for the following week. When I returned, it turned out I just needed the rear brakes cleaned up—no unnecessary upselling at all, even though they had the parts ready to replace them. This honesty was really appreciated. The technicians and service writers took all my concerns seriously and were eager to answer all my questions, which made the whole process smooth and reassuring. I highly recommend this place for anyone looking for honest, reliable service. I’ll definitely be returning when it’s time for my next oil change!

Well took my 2008 Mini Cooper Clubman S for the ABS module to be reprogrammed, and found out both Front Wheel ABS Sensors were bad, bought from Amazon less than 3 months ago. Had the oil changed, wheel rotated, and Joey did a complete inspection on the car. Joey found some things that in the near future that will be needed to be replaced but was assured that they were good for now. Great to know plus not being pressured that the car could fall apart right away. No pressure sales here, just honest folks (Small Independent Business) doing the right thing! I’m so glad I found this shop that does the right thing, the first time! Yes it does cost us money to keep our cars/trucks/SUVs running right, but would you like to be broke down out in the middle of nowhere in the middle of the night? So take your car/trucks/SUV and let Brett and his folks check it out for piece of mind knowing that you are not going to be treated like a number, but a valuable customer! Thanks to the whole crew!

I am not from the Pensacola area and had no idea of where to go to get my car looked at. That’s when I got lucky and saw a small shop on ninth i think (not sure), but it was Pensacola A/C and auto service center on nine mile actually. Not knowing anything about auto a/c and being far from home on a tight budget I was apprehensive right from the start. But let me honestly tell you that after I had been in the shop for about two minutes I literally felt like I was family with these people. The counter man Brent and his helper made me feel like I was all they had to do that day. Literally like my car was important to them. And before long I had complete confidence in these guys and the others I had the pleasure of meeting. I sat down waiting on my estimate with the owners wife who interacted with me like I had known her all my life. The next day I went to pick it up and was able to meet the gentleman who was clearly the owner. What a pleasure he was to talk to and take a second to ask him questions about my car and he answered with confidence and total appreciation for his customer base. If your a/c is acting up or you need an oil change go there. I’m telling you you will have friends for life. These people are honest to the bone and like I said they treated me like I was family. You will not find an oil change done for less money than there. Cause oil change is so vital they do it cause we as car owners know it but if it’s 110 outside we prioritize our own comfort rather than our engine. That’s why you won’t find a less expensive oil change period. Now if you ride in my car you better bring a jacket. It’s cold. Thank you guys. Rich Smith. Also veteran friendly. But really just plain good folks that will bring you back. Try em. You’ll thank me.

Start to finish, QUALITY repair shop. The team the owner has assembled is TOP NOTCH!!! I took my vehicle in for repair of damage caused by another shop that replaced my transmission in 2023; I have had nothing but problems from the time they turned my vehicle back over to me. The last issue was definitely caused by them working yet again on my transmission. I was told what the issue was and the service supervisor told me that they were not equipped to fix the current transmission problem. They wished me well, sent me out the door and that was it. I brought my vehicle to Pensacola A/C & Auto Service Center And after only listening to the noise coming from my engine area, the service tech told me he was positive he knew what the problem was. And he was right. They fixed it - in record time. My vehicle is now running like it’s brand new. I can’t recommend this place highly enough. So thankful for Brett, the owner and his amazing team. They will have my business as well as my family’s business from here out.

Great service! The crew is friendly, professional, and easy to work with. They took their time working on my car, did the job right the first time, and walked me through everything. Definitely a shop I'm happy to make my go-to maintenance team for my vehicle!

TL;DR -this isn't another 5-Star review because ***five isn't enough*** as Brett deserves an award for "Highest Integrity" in the automotive business - hands down. In a time when quality of goods and services are in short supply up steps Brett and the team at Pensacola AC & Auto. I had a rather complex issue that even the local big name dealership couldn't or didn't properly diagnose. In hindsight I almost feel there is an inherent conflict of interests with dealership service departments especially when it involves older vehicles. Sell a new car? or Service an old one?? At any rate, the dealership quoted me a 4-figure price for items not needed and almost certainly would not have resolved the original issue. I must assume the dealership looked at the age and mileage and just has a standard protocol of things to replace based on age. The problem with this approach is that I had already had many of those items performed elsewhere, and even performed some myself so I had my suspicions. Here is where Brett's integrity truly stands out: Brett also initially missed the root cause of the issue BUT instead of taking the easy route that 99.99% of mechanics would have taken aka "this is a new or a separate issue and BTW, here is new quote" Brett literally "leaned in" and took full ownership of the matter - and then some. Where any other mechanic shop would have washed their hands, Brett rolled up his sleeves and went above and beyond. I haven't even mentioned the very nicely appointed waiting area, the empathy and conversations with service managers Orie and Blake (you were right about your father), the complimentary snacks, the service technicians (left no oily fingerprints on a white exterior/tan interior!) - what more can I say other than you guys have set the bar very high. To your continued growth and success, sincerely.

This auto center was a hidden jewel. The staff were awesome- so professional, pleasant and showed genuine concern for my car issue. For the longest time we have heard this rattling noise. The mechanics performed a thorough testing and hit the problem on the head. Their explanation made perfect sense. I will trust Pensacola AC and Auto Center with my vehicles in a heartbeat. Thank you all. 👍🏽

The guys have it all figured out. Wonderful and welcoming atmosphere, great prices, and freebies offered in addition to a free tire rotation with an oil change. Staff is absolutely wonderful! I travel an hour one way just to use them and I always will:)

I highly recommend Pensacola A/C and Auto Service Center. Blake was my contact associate. Blake was very knowledgeable and was able to competently answer all my questions. He explained the process for all the repairs I was interested in. I had all four brake pads and rotors replaced. Also the serpentine and timing belt replaced. Blake kept me apprised during the process and his time estimates for the repairs were accurate. The prices were fair as well. I will continue to use Pensacola Auto repairs for all my vehicles. Again, they are professional, knowledgeable and provide great customer service.