First visited in Dec 2024 to inspect a concern and again in Feb 2025 for an oil change. Both times I’ve been treated like a valued customer, my time not wasted, was not talked down to, and given an honest assessment of what my vehicle needed. The interior decor gives welcoming vibes and has little touches that say “Welcome back, friend”. Their prices are transparent, which I love. Not 100% sure how long they’ve been in business, but they’re a welcomed new addition that’s much needed. Highly recommended them if you’re looking for a friendly & affordable neighborhood automotive shop 🙂

TL;DR -this isn't another 5-Star review because ***five isn't enough*** as Brett deserves an award for "Highest Integrity" in the automotive business - hands down. In a time when quality of goods and services are in short supply up steps Brett and the team at Pensacola AC & Auto. I had a rather complex issue that even the local big name dealership couldn't or didn't properly diagnose. In hindsight I almost feel there is an inherent conflict of interests with dealership service departments especially when it involves older vehicles. Sell a new car? or Service an old one?? At any rate, the dealership quoted me a 4-figure price for items not needed and almost certainly would not have resolved the original issue. I must assume the dealership looked at the age and mileage and just has a standard protocol of things to replace based on age. The problem with this approach is that I had already had many of those items performed elsewhere, and even performed some myself so I had my suspicions. Here is where Brett's integrity truly stands out: Brett also initially missed the root cause of the issue BUT instead of taking the easy route that 99.99% of mechanics would have taken aka "this is a new or a separate issue and BTW, here is new quote" Brett literally "leaned in" and took full ownership of the matter - and then some. Where any other mechanic shop would have washed their hands, Brett rolled up his sleeves and went above and beyond. I haven't even mentioned the very nicely appointed waiting area, the empathy and conversations with service managers Orie and Blake (you were right about your father), the complimentary snacks, the service technicians (left no oily fingerprints on a white exterior/tan interior!) - what more can I say other than you guys have set the bar very high. To your continued growth and success, sincerely.

Start to finish, QUALITY repair shop. The team the owner has assembled is TOP NOTCH!!! I took my vehicle in for repair of damage caused by another shop that replaced my transmission in 2023; I have had nothing but problems from the time they turned my vehicle back over to me. The last issue was definitely caused by them working yet again on my transmission. I was told what the issue was and the service supervisor told me that they were not equipped to fix the current transmission problem. They wished me well, sent me out the door and that was it. I brought my vehicle to Pensacola A/C & Auto Service Center And after only listening to the noise coming from my engine area, the service tech told me he was positive he knew what the problem was. And he was right. They fixed it - in record time. My vehicle is now running like it’s brand new. I can’t recommend this place highly enough. So thankful for Brett, the owner and his amazing team. They will have my business as well as my family’s business from here out.

Wow!! I love this shop! Excellent customer service and amazing price on a fully synthetic oil change. Got to sit and talk with the owner and even left with treats for my kids and dog. Can’t wait to come back!!

These guys were legit! Couldn’t find anyone to work on my car, and they had an easy to use scheduling system, and was able to get me in. Oil change and tire rotation cost was extremely reasonable on price, and they helped me with what I thought was a major brake issue, turned out to be a simple fix. If you’re visiting the area, and need work done, I highly recommend these guys!

I have been having issues with my air for probably a year and a half and during that time I had different things done to it But could not afford to redo the whole thing so therefore it didn’t work half the time but they really tried to help me keep it running and Did small things at no charge. They are very kind, generous and fair people to deal with. without a doubt, I will return with my next issues. Thank you so much for all You did.

The BEST of the BEST!! I could not have asked for better service. I appreciate the prompt appointment, clear communication about my AC repair and costs. The front service representatives, Orie and Janet were professional, friendly, helpful and knowledgeable. The auto repair technician accurately diagnosed and fixed my AC in a timely manner. He was honest and very thorough. I highly recommend them!

Came into the shop- very nice updated small waiting area. Coffee, water, sodas available as well as a free book library. Adorable sign was there with names of everyone with an appointment that day with a thank you! Service was quick- what I asked for - inspection report and estimate was emailed with the options to accept or decline. Will definitely be back!

First time at Pensacola AC & Auto. Good experience with personnel as I thought that people were really listening to what my needs were regarding my truck repair. Office personnel were very friendly and courteous. I appreciated the free ride to and from my home while waiting for results. Then mechanic explained everything to me in detail. I even got to meet the owner, Bret, a very genuine and personable man. I feel like I finally found the right auto repair shop!

I recently visited this repair shop for a diagnostic and estimate on my vehicle. Unfortunately, my experience was disappointing. I was informed that my car required multiple repairs, including replacing parts that I had already replaced myself recently. This raised serious concerns about the accuracy and necessity of the recommendations. When I decided not to proceed with any repairs, I was still charged $299 for the diagnostic and estimate. While I understand that diagnostics take time and expertise, I was not informed upfront about the fee. Transparency is key, and I would have appreciated knowing this before they started the inspection. I’m sharing my experience to encourage others to ask for clear pricing policies and detailed explanations of suggested repairs before agreeing to any services. I hope they takes this feedback to improve their communication and customer experience.