First visited in Dec 2024 to inspect a concern and again in Feb 2025 for an oil change. Both times I’ve been treated like a valued customer, my time not wasted, was not talked down to, and given an honest assessment of what my vehicle needed. The interior decor gives welcoming vibes and has little touches that say “Welcome back, friend”. Their prices are transparent, which I love. Not 100% sure how long they’ve been in business, but they’re a welcomed new addition that’s much needed. Highly recommended them if you’re looking for a friendly & affordable neighborhood automotive shop 🙂

Well took my 2008 Mini Cooper Clubman S for the ABS module to be reprogrammed, and found out both Front Wheel ABS Sensors were bad, bought from Amazon less than 3 months ago. Had the oil changed, wheel rotated, and Joey did a complete inspection on the car. Joey found some things that in the near future that will be needed to be replaced but was assured that they were good for now. Great to know plus not being pressured that the car could fall apart right away. No pressure sales here, just honest folks (Small Independent Business) doing the right thing! I’m so glad I found this shop that does the right thing, the first time! Yes it does cost us money to keep our cars/trucks/SUVs running right, but would you like to be broke down out in the middle of nowhere in the middle of the night? So take your car/trucks/SUV and let Brett and his folks check it out for piece of mind knowing that you are not going to be treated like a number, but a valuable customer! Thanks to the whole crew!

Start to finish, QUALITY repair shop. The team the owner has assembled is TOP NOTCH!!! I took my vehicle in for repair of damage caused by another shop that replaced my transmission in 2023; I have had nothing but problems from the time they turned my vehicle back over to me. The last issue was definitely caused by them working yet again on my transmission. I was told what the issue was and the service supervisor told me that they were not equipped to fix the current transmission problem. They wished me well, sent me out the door and that was it. I brought my vehicle to Pensacola A/C & Auto Service Center And after only listening to the noise coming from my engine area, the service tech told me he was positive he knew what the problem was. And he was right. They fixed it - in record time. My vehicle is now running like it’s brand new. I can’t recommend this place highly enough. So thankful for Brett, the owner and his amazing team. They will have my business as well as my family’s business from here out.

TL;DR -this isn't another 5-Star review because ***five isn't enough*** as Brett deserves an award for "Highest Integrity" in the automotive business - hands down. In a time when quality of goods and services are in short supply up steps Brett and the team at Pensacola AC & Auto. I had a rather complex issue that even the local big name dealership couldn't or didn't properly diagnose. In hindsight I almost feel there is an inherent conflict of interests with dealership service departments especially when it involves older vehicles. Sell a new car? or Service an old one?? At any rate, the dealership quoted me a 4-figure price for items not needed and almost certainly would not have resolved the original issue. I must assume the dealership looked at the age and mileage and just has a standard protocol of things to replace based on age. The problem with this approach is that I had already had many of those items performed elsewhere, and even performed some myself so I had my suspicions. Here is where Brett's integrity truly stands out: Brett also initially missed the root cause of the issue BUT instead of taking the easy route that 99.99% of mechanics would have taken aka "this is a new or a separate issue and BTW, here is new quote" Brett literally "leaned in" and took full ownership of the matter - and then some. Where any other mechanic shop would have washed their hands, Brett rolled up his sleeves and went above and beyond. I haven't even mentioned the very nicely appointed waiting area, the empathy and conversations with service managers Orie and Blake (you were right about your father), the complimentary snacks, the service technicians (left no oily fingerprints on a white exterior/tan interior!) - what more can I say other than you guys have set the bar very high. To your continued growth and success, sincerely.

If you blink, you might miss this shop, but I am so glad I looked at the mailer that came in my box. I made an appointment for an oil change and tire rotation, waited, and one hour later back on the road. I was a little worried about the life of my brakes and asked them to check this. In my experiences with other shops, I feel like they would’ve told me my suspicions were justified, then try to sell me brake services… not true here. They told me there was still some left and I could hold off until next visit or maybe even longer. Super reasonable pricing, friendly and actually took the time to talk with me. Definitely will be returning.

I highly recommend Pensacola A/C and Auto Service Center. Blake was my contact associate. Blake was very knowledgeable and was able to competently answer all my questions. He explained the process for all the repairs I was interested in. I had all four brake pads and rotors replaced. Also the serpentine and timing belt replaced. Blake kept me apprised during the process and his time estimates for the repairs were accurate. The prices were fair as well. I will continue to use Pensacola Auto repairs for all my vehicles. Again, they are professional, knowledgeable and provide great customer service.

Wow!! I love this shop! Excellent customer service and amazing price on a fully synthetic oil change. Got to sit and talk with the owner and even left with treats for my kids and dog. Can’t wait to come back!!

First time at Pensacola AC & Auto. Good experience with personnel as I thought that people were really listening to what my needs were regarding my truck repair. Office personnel were very friendly and courteous. I appreciated the free ride to and from my home while waiting for results. Then mechanic explained everything to me in detail. I even got to meet the owner, Bret, a very genuine and personable man. I feel like I finally found the right auto repair shop!

The best auto shop I’ve been to in so long. Small and local business, family owned & operated. As a single mom, I go to auto shops already being intimidated but I did not feel that uncomfortable manner at all going to get my car’s starter replaced. I felt they were very honest & straight forward with me but also very kind and friendly. They even called me an Uber to get home and offered to call me one to get back up there. I just had an amazing experience here and I feel places like this are overlooked but should get all the business because they just do great work & are honest people! I will definitely trust their opinion and work whenever my “Rogelio” needs anything ☺️ thank you again!

I recently visited this repair shop for a diagnostic and estimate on my vehicle. Unfortunately, my experience was disappointing. I was informed that my car required multiple repairs, including replacing parts that I had already replaced myself recently. This raised serious concerns about the accuracy and necessity of the recommendations. When I decided not to proceed with any repairs, I was still charged $299 for the diagnostic and estimate. While I understand that diagnostics take time and expertise, I was not informed upfront about the fee. Transparency is key, and I would have appreciated knowing this before they started the inspection. I’m sharing my experience to encourage others to ask for clear pricing policies and detailed explanations of suggested repairs before agreeing to any services. I hope they takes this feedback to improve their communication and customer experience.