I've been here twice and had hands down some of the best customer service ever. From the front desk, to the repair shop, and especially with Brent. Their text system has options they send with quotes on car repairs, cost, and approval are very well designed along with a comfortable atmosphere and excellent communication. The mechanics were respectful and very knowledgeable in what they are doing. Brett saved me money when he didn't have to. He cares and has integrity. Also offers warranties on most if not all parts. Will not go anywhere else.

I'm GM of a used car store in Petal, MS. A customer of mine from that area had a problem with a recent purchase so I call these folks and they went to where she was, got the vehicle fixed and didn't charge me a dime! That is integrity!! If your in need of auto repairs and want honesty...Pensacola A/C & Auto Service Center is your place. He could have charged me anything he wanted...but wouldn't take payment!! Y'all check them out...TOP NOTCH FOLKS!!!

I have the experience to use Pensacola A/C and Auto three times now. Every experience had been exceptional. The crew are knowledgeable and very helpful. Always willing to give advice and information to help you take care of your vehicle. And, at a reasonable price.

Dropped my car off today at Pensacola Ac & Auto service center before work for an oil change. Not only did they charge me the lowest in the area ( i typically pay over $100 ) but they did a full inspection, topped off my liquids, AND rotated the tires for free. This is the ONLY auto repair shop that I have never felt pressured to add any services and that’s so appreciated. I didn’t expect it but they even brought my car to me at my work! I will be returning, wish I could give 10 stars. Amazing work, friendly staff, and outstanding business.

This auto shop did an excellent job on my vehicle. They were upfront about all of the work, including some work I should consider in the future. They didn't pressure me at all to get more work done than what was I originally came in for. They don't pressure or get you to spend more like dealerships or other service centers do. Brett provided great customer service and was very knowledgeable about any question you asked him. Tonya was so kind and drove me home while they worked on my car. Tonya and Brett dropped my car back off to me at my home once the service was finished, making the entire process smooth for me. I will definitely be coming back and will recommend this shop to anyone that needs service done to their car.

The new Pensacola Auto & AC Service Center that replaced Charlie Barnes on Nine Mile Road is awesome! The Owner-Operators, Brett and Tonya McCabe are friendly, energetic, enthusiastic about their new business and obviously care about serving all their customers with respect and excellent auto services. I was very pleased with their Master Mechanic David who quickly diagnosed my issue and repaired my 1999 Chevy S10 when no other place I took it could figure it out. I will be a regular for all my auto needs!

What a great experience! After reading their excellent reviews, I called yesterday to see if I needed an appointment for them to checkout my vehicle for exhaust fumes getting into the cab. They said just come by and let us check it out. I went by today and they very quickly came out to see about it. Then, they took my vehicle directly into the shop and found a loose bolt at a gasket in the exhaust system. It just needed to be tightened. I was back in my vehicle within minutes. The owner, Brett McCabe wouldn’t charge me anything!! I tried to get him to charge something but he wouldn’t. How rare this is in our world today. I will be bringing any automotive needs for my vehicles back to these awesome people. Everyone was very friendly. I highly recommend them.

Truly, can’t say enough good things about my experience at this shop. Family owned and down to earth, reasonable prices and extremely professional work. The staff does a fantastic job diagnosing and discussing the issues and preventative maintenance/repairs to your vehicle both for those who are knowledgeable, as well as those who do not have an in-depth experience with automotive repair. I will absolutely be returning to them for future maintenance!

Honest, kind and extremely helpful. We are from New Brunswick , Canada. We ran into car problems on our trip. I phoned for an appointment and spoke with Tonya. I knew it would be worth the trip to this shop! This family run business was such a clean pleasant experience. They were very professional. Brett took us in quickly and told us exactly what was going on. No pressure and was very upfront about the problem. We could have put it off for awhile. As a retired teacher I feel like I can read people quite well. So we decided to get the work done here. We had a complete front end suspension, all joints etc. the car has never ran so nicely for an 05 Sebring Convertible. He gave us a fair price, excellent service and quality work! We are thrilled and could not ask for much more, and he has chocolate on the front desk! Thanks for taking care of us travelling Canadians! I have no hesitation in recommending this company to anyone!

If professional, friendly and caring automotive service combined with reasonable costs is what you are looking for, then look no further than Pensacola AC&Auto Service. Brett,Tonya and the entire Staff are committed to providing quality service while maintaining a keen focus on customer satisfaction. To recommend this auto repair business to you is a pleasure and I do so without reservation or hesitation.