Neither quick nor reliable. This company accepts roadside jobs and then provides ETAs they clearly cannot meet. Communication is poor. After waiting over three hours beyond the quoted time, I had to call repeatedly just to get an update.
And before the predictable response about “calling us directly instead of posting online” I did, no one wanted to talk to me when I was an active customer waiting for hours on the cold. The issue wasn’t contact. It was missed commitments and a complete lack of follow-through and then avoiding accountability.
If you’re using a third-party roadside service (such as Dominion Auto Assistance eg- Canadian Tire or Costco) and this company is assigned, request another provider. Being stranded isn’t the time for unrealistic timelines and silence.
Unacceptable.