PBX Towing

My car broke down during rush hour and I was honestly pretty worried. I called pbx towing and they helped me right away. I was not expecting the rate they quoted me which was quite affordable because i had tried other companies and they were asking way more just for few kms. The tow truck arrived in about 25 minutes which was even better. Driver was very professional and hook-up because I was worried about my front bumper, but he handled it like a pro. for the speed and service, it was 100% worth it giving them a call. I’ll definitely be keeping their number in my phone for the future.

Neither quick nor reliable. This company accepts roadside jobs and then provides ETAs they clearly cannot meet. Communication is poor. After waiting over three hours beyond the quoted time, I had to call repeatedly just to get an update. And before the predictable response about “calling us directly instead of posting online” I did, no one wanted to talk to me when I was an active customer waiting for hours on the cold. The issue wasn’t contact. It was missed commitments and a complete lack of follow-through and then avoiding accountability. If you’re using a third-party roadside service (such as Dominion Auto Assistance eg- Canadian Tire or Costco) and this company is assigned, request another provider. Being stranded isn’t the time for unrealistic timelines and silence. Unacceptable.