We coordinated with Bret from Paws n Pals to have our 2 cats and 1 dog picked up in Washington after flying from Hawaii, taken care of overnight and then returned the next morning for their flight to Dallas. Veronica was the driver handling the transportation and possibly the care of our pets. We rented two Chevy Suburbans to transport our pets and family but when we went to pick them up we were notified at the desk our pets never arrived and the flight was cancelled. Not only did Paws n PALs fail to reach out to us about the flight, the airline told us they just left the pets there and refused to bring them back due to capacity. The airline stated when they left the airline had to call another company to come pick up our pets yet had no idea who and that company also did not think to contact us. We had to get another hotel and add an additional day to our rentals hoping our pets would arrive the next day. Luckily, when we showed up the next day our pets were there, dog in distress and had to be taken to the vet. To this day we have no idea what company did the job we thought we could trust Paws n Pals to do and Paws n Pals never contacted us back since. F-