Sent my pom pup for her first grooming and they did a great job of making sure she is groomed according to our preferences. Prompt customer service and knowledgeable, friendly staff. Will be back again!

Needed full grooming for 2 dogs ASAP and found Paw Paw Town via Google (for groomers in the East). Paw Paw Town was swift in answering my queries (via Whatsapp) and coordinating the necessary admin + logistics. They offered safe transportation services (free for me as I was within the area) - which saved me time and effort! They also kept me posted through the entire process via Whatsapp with pictures and checked in with me if I was satisfied with the end-result (otherwise, they’ll continue with the trim/etc). The end to end service was excellent (i had chosen full grooming services) and I will be definitely back as a recurring customer!

I can't say enough good things about Paw Paw Town. They always treat my two precious furkids with such love and care. Every time I bring them in, I know they’re in great hands. They are friendly, attentive, and truly passionate about what they do. My furkids always come out looking fabulous and, more importantly, happy! It's clear they are well cared for during their time there. The attention to detail and the extra effort they put into grooming is unmatched. Highly recommend to anyone looking for professional pet groomer who genuinely loves animals and provides top-notch service. Thank you for always taking such wonderful care of my furry kids.

Absolutely satisfied with my experience! The pet shampoo here is of excellent quality — it smells fresh and natural, and it leaves my pet’s fur soft, shiny, and irritation-free. Thumbs up for the responsive customer service too. I’ll definitely be coming back and recommending this place to other pawparents!

I took my dog to paw paw town for the spa treatment, and the experience was amazing!😘They even sent me the edited small video during the spa session. The staff were gentle and professional, and my dog came out looking super clean and smelling so good. The whole place was tidy and welcoming, and it’s clear they really care about the pets. I’ll definitely be bringing my dog back again! 🤩🤩🤩

Long review… I decided to bring my 14yo Pomeranian (Rascal) to PawPawTown for basic grooming after reading the many good reviews about this place. About half an hour into the grooming, I received a WA message from them that my doggie has ear mites and needed to be treated with ear drops, etc. When I came to pick him up after the grooming session, the lady at the reception desk said that the infection was very serious. I even asked twice if they were sure and she insisted that it was very serious. I was obviously very worried and immediately brought him to The Animal Clinic opposite. However, after a thorough check, Dr Jeremy informed me that Rascal DOES NOT have ear mites or any infection at all. He explained that small dogs usually have smaller ear canals that makes it harder to clean, resulting in gunk buildup. In other words, just clean the ears more frequently. When I got home, I messaged PawPawTown to let them know that the vet said Rascal was fine and that they have given me the wrong information, a wrong diagnosis. It’s been 2 days, but PawPawTown have yet to reply me. No apology for the wrong info, no “We’re glad rascal is ok”, etc. Nothing at all. For a groomer that has been operating for 2 years, I trusted your professional option and expected more than this kind of substandard service.

I was looking for a grooming shop for my dog and found paw paw town. Decided to give it a try and send my dog for grooming. The booking process is easy and the service is good too. I am happy with the results and my dog looks clean and cute! I definitely will visit again.

Loved our first grooming experience with Paw Paw Town. The staff was able to handle my active puppy and shared images and videos on WhatsApp to update on how she is doing. Mine seemed to be so comfortable that she was dozing off. They also provide daycare services, so there's a big play area for your puppy to chill at when they're waiting for you to pick them up. - Booking appt: Easy, can be done on their website. You can send them images of your puppy a few days before heading down to clarify the cut you want. There is a one-off discount for new customers. Shop will send an email reminder one day before the appt. - Pre appt: Shop is relatively easy to find, near a pet friendly cafe. There's a few visitor lots in the building that you can park at temporarily to drop off your puppy. Do arrive slightly earlier before your allocated slot. - During appt: We did a full groom for her first session and it took about 1h 45min - Post appt: Puppy was enjoying herself and playing in the big play area. She also received a welcome squeaky toy that she now loves. Hope to be back!

My girlfriend and I are big on accountability in terms of groomers. Our last experience (Not with Paw Paw Town) with a groomer was very bad due to the lack of accountability from the owners to own up to their mistake. Unlike them, Paw Paw Town is very much the opposite. They have treated our baby Truffle with the best care and grooming quality I have ever seen, and what impressed me most was them informing us of every stage that was completed in the grooming process ("Truffle just finished his shower", "Truffle just finished his ear cleaning"). The haircut was amazing too, made our little boy look like a cute but distinguished gentleman, even gifted him a toy after the groom! Overall, amazing service, amazing groom, amazing care and amazing look! Will definitely recommend and will be back!

I send my doggo here for socialization and playtime because she behaves better afterwards. Many plus points: the pricing is very reasonable, the venue is big, clean and not smelly, and most importantly the handlers here are attentive with the dogs and make sure the interactions between dogs happen safely and naturally!