I had used this moving company previously and had professional and friendly service. NOT this time! They broke so many possessions, some with sentimental value. Three separate boxes clearly labeled "glass, fragile, do not drop". So it wasn't just one box which would be understandable but 3!!! They also broke our electric fireplace, water cooler and bedside table! Which they then hid the wheel that they broke off in another cabinet and leaned the bedside table against the wall without saying anything to us about it. When I called to complain I was assured that the manager would reach out. That never happened. The next contact was them demanding another payment. I told them I didn't want to pay anymore until the manager contacted me. Then I saw on my credit card without my agreement two unauthorized payments to them in one day. I contacted them again and they said they gave us $150 off our move for the damages! Nowhere near the value of the broken items. The "accountant said they would keep charging my credit card until our account was paid in full. We had already paid them $1900 for the move! She shouted at me and hung up on me! Very rude, unprofessional and completely unacceptable! Do yourself a favor and pick a different moving company, you'll be glad you did!