I contracted to PatchBoyz for the taping, mudding and sanding of a finished basement project ( recreation room, closet/storage, bedroom and bathroom. They do not come on site for estimate but rely on your drawings and videos. The drywall installation had been done and the employees from PatchBoyz advised installation was very good. The positive of the project was that when they started work was good and they used sanders attached to filters for the major portion of the project which reduced the dust. However our experience was that not positive overall. My experience was: not provided schedule as they had committed too, had to chase for information, no return calls to voicemails, one employee was consistent , others rotated, as projected got to finishing stage the emloyee's advised they were under pressure from their office and thus quality suffered. They sent employee back to fix deficiencies but again under pressure. The photos attached are examples of areas that another contractor on site and I ended up fixing to make appropriate. It should be noted that PatchBoyz had not supervisor to go around and check on major projects and as i found out has not office where you can go and talk to someone.
Addition to Review: PatchzBoyz has contacted me to discuss the level of service provided. They were forth coming and fully accepted responsibility for the deficiencies in our service in order that they could review and address the situation. They further contacted me after reviewing, explained the actions taken to improve service to customers and not have issues in future. we appreciated their openness and the resolutions undertaken.