13/06/2025 - This was one of the most unpleasant experiences I’ve had with a security staff member. My friend became unwell and non responsive so needed to be escorted out. While the situation was being handled, one of the female security guards- initially helpful - became extremely aggressive when I tried to speak to my friend to make sure she was okay.
The other security staff, particularly the male guards, were kind, professional, and assured me they were doing everything they could to assist. However, this particular guard became unnecessarily hostile, even going so far as to tell me not to speak to her at all, despite my calm approach and genuine concern for my friend.
It quickly became clear that she was not only confrontational, but also seemed to take pleasure in asserting power over women in vulnerable situations. Her behavior felt like bullying - targeted, dismissive, and completely inappropriate for someone in a position meant to provide safety and support.
Throughout the night, I remained upstairs, but she continued to be unpleasant and made me feel completely unwelcome. Ultimately, I felt so uncomfortable that I chose to leave the venue altogether.
Security personnel are meant to ensure the well-being of guests, not intimidate them. Her behavior was completely unacceptable and reflects poorly on an otherwise professional team. I hope management takes this seriously, as no guest should be made to feel unsafe or unwelcome.