We specifically requested a 60 min massage because we had other plans afterwards. Despite this, our session was prolonged to 90 min without our consent. Throughout the session, the staff talked and laughed continuously, which made it impossible to relax. On top of that, they repeatedly asked about extra services, even after we had clearly declined.
I also made it very clear—multiple times—that I am allergic to CBD oil. Despite this, my masseuse continued to bring it up after I had already refused it twice. That kind of disregard for a client’s health is completely unacceptable.
The massage itself was anything but relaxing. The masseuse was rough and careless when repositioning me, to the point where I felt uncomfortable and tense the entire time. He kept leaving and re-entering the room, each time slamming the door, which only added to the stress.
To make matters worse, we ended up being charged for a 9 0 min session we never requested. I left feeling just as stressed and irritated as when I arrived—if not more so.
This experience was unprofessional, inconsiderate, and completely disappointing. I hope whoever comes after this enjoys their experience because we did not.