OTR Brompton

If purchasing anything takes ages to make yourself understood if just paying for gas would be so much better with auto pay at pump!

Just brought a travelers pie, it was hollow and only 20% meat inside , didn’t taste good either

Unbelievable. The guy there told me that he can’t accept my coins for the petrol I filled my car with. He said ..“ sorry I can’t accept coins my cash register is full” .. man I am paying you what do you want me to do leave??

Toilets were disgusting. Fredback to staff was met with résistance.. clearly the staff font USE the public toilet. Eill avoid this OTR in the future :(

Rude staff that ignore you, overpriced, and even the other customers are ignorant. Just an overall awful experience and should be avoided

I just did scan the QR code and and got save 6c per letre after filling 45 ltres. But the payment wasn't made via app because of a technical issue with it. And showed up a barcode to show to the counter and pay. Once I get into the store staff got the code scan and then I tap my card. When I check my receipt I found that they didn't give the discount. They have charged the original price. Then I went back and ask. They told me they cannot do anything because the transaction is made already. The way that staff member talked was very rude. I guess his name is something like Tony who has gray beard and half bold head. This is not just about $2 save. Specifically when I got into the store, he was shouting at a women by using &#-#&#-#& words. That's so disrespectful.

Most of the staff is experienced and polite. They are also extremely patient, despite working in an unsafe area full of thieves.

i never ever leave reviews, bad ones especially. but i ordered my coffee, didn’t get what i asked for, had to go back in and get the vanilla shot, she only put half a van shot in so lasted very bitter. ugh. then on my way driving home, i go to pick up my coffee and it is EVERYWHERE in my car cup holder! the paper material seemed to have leaked, and i wasn’t even a 1/4 way through my coffee! just got back from interstate too, so i had to buy paper towel just to clean up the mess so frustrating 😭

I ordered my chicken meal from the OTR app. And it says it will be reay in 5 mins. When I arrived, the staff said I have to wait for 30mins. And the staff even mix up the order and took up longer waiting time. Staff were not helpful. And when I wanted to request for refund, they said they cannot do it because it was a online order. And there is no button or other way that I can get refund in the OTR app. Poor customer experience. Do not come.

Toilet access was denied during the night hours saying it was out of order. Upon further crossing the TM said it was the pump's policy of denying access after hours. It was also mentioned to find another facility to use the washroom. Being one of the busiest pumps near the main road and not being able to provide a basic facility is a shame.However I personally feel no action has been taken on the issue by Customer service team of OTR seeing the past reviews by others as this has been happening for quite a while.