I ordered my chicken meal from the OTR app. And it says it will be reay in 5 mins. When I arrived, the staff said I have to wait for 30mins. And the staff even mix up the order and took up longer waiting time. Staff were not helpful. And when I wanted to request for refund, they said they cannot do it because it was a online order. And there is no button or other way that I can get refund in the OTR app. Poor customer experience. Do not come.

This OTR is great (NOT Oporto- just otr side) they are always friendly and approachable. I'm always greeted with a smile and a chat which I appreciate.

As an equivalent to a 7/11, On the Run (OTR) has comparatively friendly staff, numerous vendors, a wide range of groceries and convenience goods, a surprisingly good bakery selection and everything you need when you're short on time or filling up the car. Plus, the Brompton store has a convenient location.

Toilet access was denied during the night hours saying it was out of order. Upon further crossing the TM said it was the pump's policy of denying access after hours. It was also mentioned to find another facility to use the washroom. Being one of the busiest pumps near the main road and not being able to provide a basic facility is a shame.However I personally feel no action has been taken on the issue by Customer service team of OTR seeing the past reviews by others as this has been happening for quite a while.

My dogs & I lost a $20 at this place Security guard got the door stuck unable to open for some time All kinds of commotion and pulling to open the door happened between 11:15 to 11:45 1. In all the commotion I dropped the $20 2. In all the commotion someone pick pocked me 3. Due to rain got stuck on another $20 went into the register 4. Most unlikely and the easiest one to prove by cameras got pocketed by the clerk I brought it with me to OTR. It disappeared in the commotion. The mystery of the $20 PS: $20 nothing for some and it’s all when you got none

My female friend was denied basic need of using the toilet, said it was locked after 11 and it is the policy. Can't imagine such a inhumane attitude of denying urgent use even after requesting it was a medical reason. Adding to the toilet being locked, the TM was rude in explaining and just turned a deaf ear to our plea. Disappointing service and policy....

I just did scan the QR code and and got save 6c per letre after filling 45 ltres. But the payment wasn't made via app because of a technical issue with it. And showed up a barcode to show to the counter and pay. Once I get into the store staff got the code scan and then I tap my card. When I check my receipt I found that they didn't give the discount. They have charged the original price. Then I went back and ask. They told me they cannot do anything because the transaction is made already. The way that staff member talked was very rude. I guess his name is something like Tony who has gray beard and half bold head. This is not just about $2 save. Specifically when I got into the store, he was shouting at a women by using &#-#&#-#& words. That's so disrespectful.

My female friend wasn't allowed to use the toilet. Said it was locked after 11 pm. Kindly requested coz it was medical urgency for her. But tye team member very rudely denied this basic right. Can't imagine how inhumane the TM could be

Can't imagine how the TM rudely denied my friend of using the toilet. So disappointing at this denial of basic human needs. She requested it was urgent due to medical reasons and enquired if it was out of order. But was turned down saying it was the policy and wouldn't allow to use the toilet even if if was medical reasons. Very inhumane behaviour and attitude by the team member serving then.

Toilet use was denied very rudely by the TM. Asked politely if it was out of order. But was rudely denied even after stating it was medical reason and urgent Very disrespectful and disappointing behaviour by the team member