Orlando Tires

To begin pay attention that I am not a small Reviewer!! I have reviewed almost 600 businesses!!! ⭐ Final Review – English Title: They have the right idea, but not the right execution After nearly two weeks of searching for a good deal on 35x12.5x20 tires for my Dodge Ram 1500, I found Orlando Tires, west of Hialeah — an hour away from home. Their price beat every shop within a 50-mile radius by $45 to $100. I was skeptical, but communication over WhatsApp was responsive and clear. I double-checked all the details multiple times, and each time they confirmed everything confidently. But when I got there, reality set in. First, there’s no proper waiting area. I was standing in the 95°F heat, ordered new tires, full balancing, and alignment — that takes time. Eventually, they let me sit in a cramped office with air conditioning, but it was uncomfortable and unprofessional. Second, the tires installed were the wrong size — 33s instead of the 35s I ordered. I suspected it right away, asked about it, and they brushed me off. I confirmed it later with my mechanic, who also had to fix a bad bearing they overlooked. He noticed the size difference immediately. I called the shop back — and only because I had documentation in our messages did they agree to fix it. Otherwise, they were ready to act like I was wrong. To their credit, they made it right on Monday. They reordered the correct tires, reinstalled everything, balanced it again, and the owner himself came out and redid the alignment. They took the loss on the tires I had already driven on — and I paid nothing extra. That said, the front passenger tire still rubs the fender when turning and makes a noise. Possibly a wheel positioning issue. I didn’t go back to address it — not worth the drive, the heat, or the miscommunication. They don’t speak English, and although I speak Spanish, English is my fluent language and I felt frustrated trying to explain technical issues. Now, let me be clear: they are not bad people. They’re young guys, full of energy, and I actually feel sorry for them. They’re shooting at a target in a dark room. They have the right idea, but like I always say: It’s never what you do, it’s how you do it. What they’re doing is good in theory — good prices, trying to grow — but how they’re doing it is fed up.*** They go two steps forward and ten back. They’re trying to go for more by giving less — and you cannot go for more going for less. That’s the problem. They’re bringing people in, but they’re not keeping them. I’m a perfect example — they burned me. I’m never going back. I wasted two days, a lot of miles, and my time. If they want to succeed, they need to get their act together. Make the space better. Treat the customer like someone who matters. Offer comfort, organization, clean surroundings, and proper communication. If you bait the fish, you better keep it hooked. And the way they’re doing it now, that’s not happening. So yes, they made it right — and that shows some level of honesty. But it took pressure, and it took effort from me, not them. And in business, that’s not how it should be.

Amazing mechanic and tire shop. Orlando is very honest and friendly. I’ve been getting my vehicles serviced here for 3 years now, and they never have an issue. Pricing is great as well. Amazing and trustworthy shop