Cons
-OVL did not complete the Job.
-OVL did not do a final inspection on our front and backyard.
-OVL does not uphold what is written in the contract.
-OVL did not complete our front and backyard before summertime.
-Gilbert ghosted me (did not contact me) on several occasions during 8-month long project and has yet to reach out.
Pros
-The workers are very friendly.
-The workers do a great job at what they do.
-The workers did a great job at installing pavers.
-Both the front and backyard look very nice.
-Nice 3D design.
Orchard Valley Landscaping (OVL) did both our front and backyard. Gilbert was the main point of contact for this job. My review is based on my experience with him as well as OVL. We reached out to OVL in December of 2021. Our project was ensured to be done and ready for the summer of 2022, but this was not the case.
Final 3D: 1/24/22
Project Start: 3/1/22
Project completion (90%): 08/26/22
We installed a gas line ($4,500) in our backyard for a BBQ Grill and a custom fireplace ($5,340). The ring for the fireplace was never installed and the pressure of the gas line was never checked nor changed for the BBQ grill which is a hazard. We are still buying and using propane for our BBQ grill and have yet to use our fireplace.
After months of reaching out to Gilbert and OVL (including Luis) about this issue they have stopped answering my emails, text, and phone calls.
As customers, we feel that this is $9,840 down the drain because we cannot use the fireplace. I don’t think any customer would be happy in this situation.
On the bright side, our home looks very nice, and the pavers are done well. If the job was not done as well as it was, I would have given a lower rating.
I cannot recommend a company that does not finish the job.