On Point is amazing! Last Monday, our very spicy cat was having some very concerning symptoms that looked neurologic. After almost 72 hours without improvement and him refusing to eat, we called them and let them know what was going on. Our handsome boy is good with us but when it comes to others, he is untouchable. They were so unbelievably kind and understanding. Not once did we feel judged as pet parents and they never gave us the clue that they didn’t want to deal with an aggressive cat. Instead showed nothing but concern as we worked together to keep everyone safe and not stress out our grumpy boy. Both Elysia and Dr. Deugwillo were phenomenal in making sure my wife and I knew all of our options. Thankfully, he just had a nasty inner ear infection and is improving more everyday! Thank you to everyone who helped us make an otherwise extremely stressful situation, simple and easy! Our baby is back to being his father and sassy self!