ONIT Home

From start to finish, it was professional and thorough. Brock tested our water and explained everything perfectly so we could understand it all. The next day, the install crew showed up and hooked everything up easily right in the garage, as well as the mini faucet for the sink. They also showed us how it all works and how to manage the new system properly. Overall it was a wonderful experience and I look forward to the continued service through them. Thanks guys!

We contacted ONIT about a strong rotten egg odor in our well water and spent a month going back and forth just trying to get an update. ONIT would tell us we would get a call for updates by the end of the day, but no one ever followed up, forcing us to chase them for information. Several contact attempts went unanswered completely, and there is no publicly available email, which made communication even more frustrating. ONIT admitted they had “never encountered this issue before” and were unsure how to fix it. Which is just what you want to hear from the people who sold you the equipment and promised to service it. After nearly a month of waiting, we were told a well specialist was needed to flush our pipes and that would fix the issue. When the technician arrived, he stated on record that he was not actually a well specialist, which means ONIT didn't even send a qualified technician. When the tech arrived he said that pipe flushing wasn't necessary and instead identified that the system required an upstream sediment filter which had never been installed. Had ONIT just sent someone to look at our system when we first reached out, we wouldn't have been left with foul water for over a month. I'm guessing the reason they delayed sending a tech is because they do not have any in-house technicians. They hire everything third party. If you have well water, I would recommend finding another solution as they are not prepared to handle that, and have admitted incompetence when problems arise. If you have city water, I would recommend finding another solution because if you run into an issue you will have a hard time getting in contact with anyone.

David came out to test the water at our new home. He was very kind and knowledgeable. There was a lot of chlorine in or tap water and the filtered water from the fridge as well. He told us about a home filtration system which would take care of us having clean water to drink straight from the tap. He said it would soften the water so no hard water build up in my dishwasher or pipes either. A husband and wife team came out the same day to install for us and showed us how easy it would be to take care of by just adding bags of salt periodically. They were very quick and made sure it was all working before they left. We are very happy with the ability to get it inspected and the filtration system installed all in one day. Thank you ONIT Home for hiring outstanding people to take such good care of your customers.

Brock and the team of installers did a fantastic job! The water filtration system is working perfectly. Everyone was great to deal with and they were also very knowledgeable about the industry. Communication was stellar! Even after a few months of having the system, we get a check in! Would definitely recommend! Thanks again, Blessings!

Overall a great experience with Brock and the team at Onit! We are happy with the new water filter and enjoy the peace of mine that comes with properly filtered water! Thank you guys so much for all your help!

Brock was really knowledgeable and helpful. Addressed our needs and provided us with the right solution. Very pleased with the quality of product and service. Water softener is a must in Dallas area and Brock is one of the best.

Mr. Phil was super helpful in the process, was very knowledgeable, kind, and informative. I was grateful to get to have Phil out to our house and take a look at our water. Thank you Phil for saving our houses water!!

Phil was absolutely amazing, knowledgeable and informative. As a new homeowner and new to Texas, I had no idea of the water condition or that I needed to be aware of the water condition. Phil provided me everything I needed to ensure I received the best quality water and the healthiest. With the knowledge he provided, I know it will truly improve the quality of my life.

Phillip Littleton needs a promotion. He was knowledgeable and thorough. He was honest and transparent. I look forward to working with him forever. I’m recommending him to everybody.

We had a great experience from start to finish! Someone came out first to test our water and clearly explained the results and our options. The installation was quick, professional, and everything works perfectly. Our water quality is noticeably better already. Highly recommend their service!