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On The Spot Towing

  • Towing Service in West Orange
  • Open now
  • 4.4
    (381)
On The Spot Towing
Reviews
4.4 out of 5
(381 reviews)
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Mia Vaughn
a month ago
On The Spot Towing was a great experience from start to finish! They were fast, reliable, and affordable. The customer service was excellent — friendly, professional, and made the whole process stress-free. I’d definitely recommend this towing company to anyone in need of quick and dependable service.
S B
a month ago
Fraud Alert - Beware of using this guy. I used his service to change my flat tire for $150. He asked me to make the payment via Zelle, which I did and showed him the confirmation on my phone. He showed me his Zelle app saying that the payment didn't make to his account and started to shout, asking for payment to be made again. I didn't want to fight with this guy and ended up making the payment again via Venmo. I called Zelle after coming home and they sent a written statement confirming that the payment was delivered to this guy. I have called him 4 times since then. Each time he tells me that is about to call his back to confirm, but never returned the duplicate payment.
K B
a month ago
Just do yourself a favor a move on to another company. I did not read any comments before my service. Called for service at 5 am Told 30 minutes. Ended up being 1.5 hours. Ignorant excuses until he pulled up Towed about 3 miles for $200. ONLY ACCEPTS CASH CASH APP AND ZELLE The operator was stand off-ish. Urgency is not a concern. UPDATE#### DO NOT CALL ON THE SPOT FIRST. CALL ANOTHER COMPANY TOO L, KINDA MAKE IT A RACE. LET HIM KNOW, MAYBE HE WONT STOP FOR COFFEE FIRST NEXT TIME. Owner also likes to get to the bottom of his reviews. No Operator, it was not the price. I'm not satisfied with your crap service and I'm letting it be known. Text updates are don't mean a damned thing when you're a liar.
Rafael Lucero
a week ago
very disrespectful you cant even call them and they flipped out when i called them and told me it was gonna be more expensive just because i called. they want to only text but barely respond. They get hella disrespectful too.
Alyssa Henry
4 months ago
I’ve called On the Spot twice now. Last time I needed help getting back into my car super late and ON THE SPOT was able fix my situation fast and easy. The guy running the company is so nice and came in under 15 minutes. I would HIGHLY RECOMMEND !!
Desiree Coombs
3 months ago
The worst experience ever I called for a tow truck at 5:02 AM to go to blocks from where I was at. I called again at 630 to find out the E. TA for the tow truck, I was told 45 minutes, then it was I got a call at 8 o'clock in the morning. Asking me where the car was? They wanted to charge a $175 to go to blocks. And had me wait almost 3 hours, I would not recommend this service. To anyone, not even my enemy.. i wish I could give them less than a 14 a rating
Veronica Bochenek
a month ago
On the Spot Towing was so responsive and fast! Towed my car from a parking garage to my mechanic without any worried or hiccups. Emanuel was super friendly too! Would reccomend to anyone!!
Prettiest Demon
4 months ago
Highy recommended, great costumer service super professional and easy to work with .
Heather Lem
5 months ago
If I could give zero stars I would, I called around 10:30 pm on a Friday to get towed as a drunk driver crashed my truck and wouldn’t drive. He gave me outrageous quote of $200 which is fine their cost is their cost. The guy told me thirty minutes and I waited. Called 40 minutes he stoped responded text and calls and never responded. Left me and my two kids stranded on white street in Orange. I had to call T and j towing they came in 20 minutes and was half the cost. Will never use on spot towing or refer them.
Steve Del Piano
4 months ago
I was in an unfortunate situation that involved me leaving my car at a Wawa to get to work on time. On The Spot Towing got the service done, and towed my car to the dealership for an extremely reasonable price. Everything was quick and easy - I would highly recommend this service to everyone.
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