On Call Tire went above and beyond for me. They fit me in to fix a leaking tire and get an oil change, even though they were already extremely full and busy on New Year’s Eve. As a single mom, I truly appreciated their willingness to help me out — and I want to be clear, I didn’t cajole or pressure them in any way. They simply said yes, with grace and kindness.
The front desk lady was absolutely wonderful. Since I had to wait instead of dropping off my vehicle, she checked in on me frequently, apologized for the extended wait, and made sure I didn’t need anything. She was kind, polite, and professional with everyone who came in. Her communication with the rest of the staff was excellent — she was constantly getting updates and relaying them to customers both in person and over the phone without needing to be prompted. She was extremely organized, and no pun intended, the place truly ran like a well-oiled machine.
Speaking of well-running machines — the wait time honestly wasn’t as long as I’ve experienced at places that were far less busy. My car is running very well now, they even balanced all my tires, and it’s riding extremely smoothly. I feel safe and confident in their work, which means a lot since I drive long distances often.
I’m very grateful for the professionalism, kindness, and quality of work here. Highly recommend.