This is kind of a long review, especially for a company that couldn't do the work I needed. We recently inherited a house on Whitemarsh and during a clean-up visit there we fond the septic tank overflowing. Called numerous companies before I found someone who would answer or call me back. Thomas,, with Olde Savannah, answered right away. Unfortunately, he does not pump, only installs. But he was very helpful and recommended a couple of companies that he would vouch for. Unfortunately again, neither of those referrals called me back but that's no reflection on Thomas and Olde Savannah. Apparently I caught the profession in an extremely busy time in Savannah. Finally found a company that could come out the next day. However, when they got there, due to some recent renovations to the house and the age of the septic tank, they could not access it adequately to pump it. They explained what modification needed to be done to fix the issue, but they were not equipped to do it. I called Olde Savannah back and, again, Thomas answered right away. I explained the situation and asked if that was something he could do. He said he did not have the particular saw that would be required but recommended Septic Works of the Low Country. I called them and they are coming Monday to fix my issue and pump it. Thomas spent a lot of time on the phone with me, discussing my issue and talking about options. And it sounded like he may have been on another job at the time. If he spent that much time and effort for someone he was not going to make a dime off of, I can only imagine his paying customers are probably extremely happy with Olde Savannah. If the time comes to replace this system (pretty likely), I will be calling Thomas to do so.