I took my Pomeranian puppy here because I was interested in the hormone, saving spay and surgery. I’m going to give them one star for the fantastic Veterinarian who did an incredible job on my dogs spay I took time to answer all of my questions about the surgery. A star for Anna the nurse assistant, who was so kind and friendly and took care of my little dog. Another star for the outcome of the surgery, which is fantastic. There’s barely a scar. My dog was under the weather for maybe a day and then bounced right back it was incredible. I’m taking away a star because they claim they’re fear free and run all the information regarding the certification on a television screen in the examination rooms. I’m standing there holding my dog and it’s scrolling “we will not put your dog on a cold hard surface” just as they were going to put my dog on a cold hard surface. Either you have gotten certified and have standards that you’re going to follow or you’re just going to put it out there as some sort of propaganda, we’re fear free. These are our standards, but we really don’t follow them. Taking away another star because of the constant intrusive, bordering on harassing level of emails these people sent me. Before my appointment, I filled out several forms after I scheduled the surgery, one of the forms they repeatedly sent was long and detailed. The dogs living conditions, whether they travel, what medications that they’re taking, I filled the form out over and over and was exhausted from having to completely start over and refill the very same form with the very same information. I had a return check up after the surgery and they sent me the form again. I was just exasperated, how much can change in two weeks my dog has been spayed. She’s been in the house. She’s on the same medication. We haven’t traveled. She’s living with the same dogs in the same house and can go outdoors. Oh my gosh, I have never had so much email communication in my life, even regarding my own surgeries. I absolutely loved the people and my dog’s surgery was a great success. I’m grateful for it, but I will never go back here again just because of the constant pinging of my email interrupting everything from the moment I reached out to them. My email box is completely full of emails from this office.