OEM Surplus Depot SSB

ordered headlamp 1/23/26 thru ccc, headlamp came in wrong side. was told i ordered wrong part.. lies.. the part on estimate order was correct, part in check out was correct. after being lied to reordered correct side per phone call was told 2 days eta on phone. 7 days later I'm calling asking where the light is. no one knows. ordered again, told 2 days again def was not 2 days again. deleted oem surplus from ccc order population. not first issue with company's inability to supply parts in a timely manner but will def be the last.

This company is the biggest pile of it I ever dealt with. Not only is one of the sales rep unable to respond to anything you need but even the account manager is just as bad. Coming from someone who has been in parts for 15 years. This company needs to hold their people to a much higher standard.

Sends parts without any invoices or information were it comes from and expects third party delivery to collect without any information. Don't use them if you need parts to service your customers.

They always make all transactions smooth and easy when it comes to customer service ! Have been doing business with them for years and have yet to encounter a problem ! One specific person Yunia is always kind and always lends a helping hand as she’s the true definition of what customer service is all about ! You all have a great person to be apart of the company

Beatriz has the One of the best Services in the company, her communication skills are the best I Have seen from talking to her And she explained everything so clearly that I understand, and most important of all my problems were solved in a professional manner.😊 very happy client

I recommend OEM - they’re very professional! Especially Yunia, her customer service is so refined, she was able to help me articulate my order without frustration!💎✨

They will let you buy a part, but if you need to return the part, they will not send you a return label like they tell you they will. They do not return messages left or emails sent. They only want your money. Update - Ralph the owner is very customer conscious and takes cares of the issues needed.

I recently had the pleasure of visiting OEM SURPLUS DEPOT and I must say, it was an exceptional experience from start to finish. From the moment I walked through the door, I was greeted with a warm and friendly smile from the staff, creating a welcoming atmosphere. The service at was top-notch. The staff at OEM SURPLUS DEPOT was knowledgeable, attentive, and went above and beyond to ensure that all my needs were met. They were more than happy to answer any questions I had and provided excellent recommendations based on my preferences.

The team at OEM surplus depot is on point . I have been in business 32 years and I know and have dealt with every supplier in the area top to bottom . No one compares to OEM surplus . From the knowledge of the staff to the service of sales . I am one to not purchase from a supplier if I feel I was not treated well. As simple as that can lose my business . I need things done quick . Answers on prices and availability right away . They understand this and are always on the ball Prices are always where I want it to be and in a lot of cases cheaper than the cheap suppliers . If not , you can count on the quality to be real OEM quality and not Chinese Ali express quality . 10 out of 10 in my experience

Chandler was great! His service and knowledge of parts helped me make the right choice in parts for my vehicle. I will definitely recommend him and OEM Surplus Depot SSB. Thank you!