I had an issue with the alarm on my septic system, which is obviously of concern if the pump is not working and could cause a backup into my home. My original septic system installers said they were too busy to come out for a couple weeks, so I called O'Connor Excavation. Alec patiently walked me through checking a couple of things to ensure it was a problem with the alarm float, and not the actual septic pump.
Alec put me on his schedule to repair the alarm float. I thought of a few questions later in the day and texted those questions to Alec. He responded quickly and explained everything thoroughly. On the day of the repair, Alec showed up right on time, repaired the issue quickly, and pointed out a couple things with my house septic system that should have been installed differently, and that I need to be aware of if they become an issue in the future. He also answered some questions I did not get answered by my original septic installer. Overall, Alec was very responsive, informative, and did a great job on the repair. I would highly recommend O'Connor Excavation.