Carla Lord saved our Ocala realty experience! We highly recommend working with her as your realtor. We were referred to her by a realtor who thought he was unable to help us purchase a home in Marion County. Carla graciously gave our referral to an employee she believed was in need and could use the opportunity. On the day we needed to submit our offer, our realtor fell asleep and was unable to be contacted by us or Carla. Carla was prompt, communicative, and went above and beyond to help us get our offer completed and submitted as soon as possible. We continued to have a number of professional issues with our realtor, which Carla listened to when we presented our concerns and for which she thoroughly apologized. Carla immediately took action, kept us updated, and took the realtor off of our papers without question. Carla became our realtor and ensured a smooth and less stressful closing. Carla handled her employee's poor performance with utmost professionalism and offered to us a delightful home purchase. She could always be contacted, was punctual, was personable, and was thoughtful. She had a basket of local goods from the local market put together for us to welcome us into our new home! She continues to be in contact for us for whatever questions we have as we continue to settle into our new home and new town. We dearly appreciate Carla for listening to us, taking seriously her job and our home search, and for continuing to help us as a trusted source for local needs.