Sagent Behavioral Health - Eau Claire South

STAY FAR AWAY, ANYWHERE ELSE BUT HERE! Didn’t even make it to my first appointment before this place showed it true colors. Upon intake I was told two different times and days, 3 different emails, 6 copy emails. With no clear indication of when my appointment was, now I’m told I missed an appointment and am being billed for no call no show? it’s ok for your staff to misinform me and I’m supposed to take the bill? Make that make sense, why is it almost borderline impossible to get any decent mental health support in this city.

This is my one-year review based upon my experience (4/29/24 – 4/11/25) The good: I appreciate that I learned a few good things. New terminology and new insight. The bad: Not a personal deal breaker, but sometimes there was clinical terminology used that was not for the lay person; There is a very impersonal corporate vibe, and a detached interchangeable client/provider number feel. The ugly: Extreme scheduling provider availability issues and excessive cancelations (many same day, some without notice). After one year, there were 20 appointment cancelations by the clinic/provider. The provider offered to support a transition with some recommendations (to cover their legal obligation). - update: recommendations not helpful, it was basically, "call our other office or try on-line" and start over with someone random as if you're new. (Be prepared for the financial & time loss) No effort or thought put in to helping. Even received a 'Welcome to us' email again. - Not worth it. Find someone at a smaller place who will put in the effort & work with you as a partner in your journey, not a column on a spreadsheet.

I was going to make an appointment this week , but reading all the bad reviews I’ve seen about enough. And I didn’t see one psychiatrist listed on Nystrom

They like to play games with you by not giving you all the paperwork you to fill out before the initial visit. They switch you to a different therapist after your appointments. Had it done to me at least 3 times. Including them canceling on me day of my appointments as well. I would put Caillier Clinic as a better candidate for a independent counseling place before nystrom. If they were the last place to go for therapy on earth. Nope you make me go for any reason.

Buyer beware. I paid this organization 2500 to review records and testify on my behalf in a non-criminal matter. We went into court and the "expert" didn't review records and did not really help my case in any way. And don't even get me started on Katherine Wingate. When I called all this out i got told to file a grievance. I didn't because what is the point. Nystrom HR won't do anything about it.

Maybe it's just who I am seeing, but 10 days to get a response for a medication change, just to be told I need to make an appointment. 10 days. And this was not a new patient appointment, I have been seeing this provider for 4 years, I followed him from a provider that shut down. Don't waste your time.

While I understand the importance of sharing feedback, I typically refrain from writing explicitly negative reviews for businesses due to their potential impact. However, I must express my deep disappointment with my experience at Nystrom and Associates. Over the past 10 years, I've had a handful of prescriptions, and until working with Nystrom, I never encountered problems with receiving my medications on time. Regrettably, for the past six months, my medications have consistently run out due to the lack of attention and care from Nystrom. Attempts to seek assistance through the Nurse Line only resulted in being given the run-around, and my issues were not resolved in a timely or reasonable manner. Despite reading negative reviews before starting with Nystrom, I wanted to give them the benefit of the doubt, but my experience hasn't improved as I hoped. Moreover, I have been bombarded with texts and phone calls, claiming that my provider is "requesting a follow-up," despite my provider explicitly telling me otherwise multiple times. I can only speculate on the motivation behind insisting on unnecessary follow-ups, which has been quite frustrating. For those seeking mental health help, I strongly advise against working with Nystrom. My experience leads me to believe that they don't genuinely care about their patients. Instead, I encourage you to reach out to me if you'd like to hear more about my experiences and find a provider who will treat you with the respect and care you deserve. Edit: I'm sure Nystrom will give me the same boilerplate response, so to Nystrom: please don't waste your time responding to this. Instead, just do better. Edit: See boilerplate response from Nystrom below...

Anne is incredible and she has really helped me open up and communicate. I had lost my faith in therapy but she made me a true believer again!

My provider L. Pinter is outstanding however the organization and systems needs improvement. I feel sometimes I fall through the cracks and it's not with my provider, but glitches within the system and Communications. I also took the genesight test and it took about a month to get it done and then when the results came back they were unreadable. When someone is struggling time is of the essence and many weeks have gone by without the progress I would have liked because of the systems. I do believe the company has it's heart in the right place and probably has outstanding providers. I can't imagine how others in worse shape than me are navigating through the phone switchboards, insurance; glitches with followmyhealth, etc.

I have had a wonderful experience working with Nystrom and Associates in Eau Claire. Everything from payment to therapy has been top notch. They staff is caring, receptive, and efficient.