Two weeks ago, I had my first massage at your studio with a female therapist, and it was a wonderful experience. That is why I booked a second session through ClassPass, assuming I would be matched with a female therapist again for my comfort. However, I was not informed beforehand that the therapist would be male.
Unfortunately, the difference in quality was extremely noticeable — this was probably the worst massage I have ever had. He didn’t seem to understand basic technique or how to work with the muscles at all. The session began with very light, almost child-like strokes. When I asked for more pressure, he simply pushed down on random spots without using proper technique. He also applied the same level of pressure on my arms as on my back, even though arms should be massaged more gently — something I consider to be basic knowledge for any therapist.
At the beginning he even started using his elbows for light strokes, which felt strange and pointless, as if he was just filling time. Many of his movements didn’t make sense and had no noticeable effect. I had to tell him at least 3–5 times how I preferred things to be done, and he never seemed to sense when something was painful or uncomfortable.
He also pinched the neck area instead of using proper finger techniques. Overall, there were far more uncomfortable moments than relaxing ones, which should never happen during a professional massage.
And most importantly, he barely understood English, which made communication difficult. If a therapist cannot understand what the client is asking for, it raises concerns about how they can work effectively with clients in general.
I truly enjoyed my first experience at your studio, which is why this second session was so disappointing. I hope this feedback helps improve consistency and communication regarding therapist assignments in the future.